German-speaking Customer Support

Há 4 dias


Porto, Portugal Miguel Cruz Tempo inteiro

**Office-based**at Porto, Portugal

**Start Dates**: January 8th or January 29th

**Your Role**:

- You will work within a structured and performance-driven support framework, ensuring efficient, accurate, and high-quality customer interactions.

**Key Responsibilities**:

- Follow Standard Operating Procedures (SOPs) and escalate complex cases when required;
- Meet defined Service Level Agreements (SLAs) and quality benchmarks;
- Take part in training sessions, coaching, and performance reviews;
- Continuously improve customer experience and service quality;

**Requirements**:

- **Mandatory**:Previous experience in a contact center environment;
- Excellent written communication skills;
- Experience handling tickets and live chats;
- Preferred: Experience with advertising technology platforms;
- Product or technical support experience is an advantage;
- Knowledge of social media platforms and basic digital advertising concepts;
- Strong problem-solving and troubleshooting skills;
- Flexible and adaptable in a fast-paced environment;
**Language Skills**:

- German: B2+/C1;
- English: B2;
**Working Hours**:

- Monday to Sunday:

- Shifts: 08:00-17:00 or 09:00-18:00; 2 rotating days off;
- Future shift: 13:00-22:00;
- Later phase (TBC): 24/7 rotational shifts with 2 rotating days off;
**Contract**:

- 6-month contract, renewable

**What We Offer**:

- Base Salary: €1,100 gross/month (paid in 14 months);
- Complexity Bonus: €100 gross/month (paid in 11 months);
- Meal Allowance: €7.63 per working day (meal card);
- Health Insurance from day 1;
If you’re looking to grow your career in social media and tech support while living in **Porto,** this is your opportunity.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Pay: 1,100.00€ - 1,200.00€ per month



  • Porto, Portugal Global People Sphere Tempo inteiro

    A global company located in Porto is seeking a German‑Speaking Customer Support Specialist to provide top-notch assistance to international clients. You will be responsible for resolving inquiries via phone, email, and chat while collaborating with internal teams to enhance customer satisfaction. The ideal candidate should possess fluent German skills and...


  • Porto, Portugal Global People Sphere Tempo inteiro

    German-Speaking Customer Support Specialist (P) 2 days ago Be among the first 25 applicants Are you a natural communicator who loves helping people? Do you want to work in a vibrant, multicultural environment where your language skills make a real difference? This is your chance to join a global company in sunny Porto as a German-Speaking Customer Support...


  • Porto, Portugal Cross Border Talents Tempo inteiro

    A leading customer service provider in Porto is seeking a German Speaking Customer Service Representative to manage customer inquiries across various platforms. Responsibilities include providing excellent support, maintaining high customer satisfaction, and documenting all interactions. The ideal candidate must have a C2 level in German, good English...


  • Porto, Portugal Savior Artigos Texteis Lda Tempo inteiro

    A textile manufacturing company is hiring German-speaking Customer Advisors in Lisbon, Portugal. The role involves supporting users through various communication channels and no prior experience is necessary as full training is provided. Candidates should be fluent in German and have good English skills. The position offers a competitive salary, performance...


  • Porto, Portugal Cross Border Talents Tempo inteiro

    About the Role We're hiring German-speaking Customer Advisors to join our international team in Lisbon, Portugal. You'll work on a well-known global search engine project, supporting German-speaking users and helping them have a smooth online experience. No previous experience is needed. If you're a good communicator, enjoy problem-solving, and like helping...


  • Porto, Portugal Cross Border Talents Tempo inteiro

    About the Role We're hiring German-speaking Customer Advisors to join our international team in Lisbon, Portugal. You'll work on a well-known global search engine project, supporting German-speaking users and helping them have a smooth online experience. No previous experience is needed. If you're a good communicator, enjoy problem-solving, and like...


  • Porto, Portugal BOROLEO Tempo inteiro

    A dynamic international company in Porto is seeking a German Customer Service Representative. You will support German-speaking customers with their inquiries and assist with digital services, such as app setup and phone banking. Ideal candidates should be fluent in German, have a good level of English, and enjoy providing excellent customer service. The role...


  • Porto, Portugal Cross Border Talents Tempo inteiro

    German Speaking Customer Advisor (With Relocation Package) Job Openings German Speaking Customer Advisor (With Relocation Package) About the job Are you fluent in German and ready to embark on a career adventure? Join us as a German-Speaking Customer Advisor in the enchanting city of Porto, where the tourism industry meets your passion for customer...


  • Porto, Portugal Savior Artigos Texteis Lda Tempo inteiro

    About The Role We're hiring German‑speaking Customer Advisors to join our international team in Lisbon, Portugal. You'll work on a well‑known global search engine project, supporting German‑speaking users and helping them have a smooth online experience. No previous experience is needed. If you're a good communicator, enjoy problem‑solving, and like...


  • Porto, Portugal Cross Border Talents Tempo inteiro

    An international recruitment firm is seeking a German speaking Customer Service Specialist in Lisbon. This role focuses on supporting users of a digital platform, blending customer interaction with technical understanding. Key responsibilities include handling pre-sales inquiries and technical issues through multiple channels. Candidates should possess...