German-speaking Customer Support
Há 4 dias
**Office-based**at Porto, Portugal
**Start Dates**: January 8th or January 29th
**Your Role**:
- You will work within a structured and performance-driven support framework, ensuring efficient, accurate, and high-quality customer interactions.
**Key Responsibilities**:
- Follow Standard Operating Procedures (SOPs) and escalate complex cases when required;
- Meet defined Service Level Agreements (SLAs) and quality benchmarks;
- Take part in training sessions, coaching, and performance reviews;
- Continuously improve customer experience and service quality;
**Requirements**:
- **Mandatory**:Previous experience in a contact center environment;
- Excellent written communication skills;
- Experience handling tickets and live chats;
- Preferred: Experience with advertising technology platforms;
- Product or technical support experience is an advantage;
- Knowledge of social media platforms and basic digital advertising concepts;
- Strong problem-solving and troubleshooting skills;
- Flexible and adaptable in a fast-paced environment;
**Language Skills**:
- German: B2+/C1;
- English: B2;
**Working Hours**:
- Monday to Sunday:
- Shifts: 08:00-17:00 or 09:00-18:00; 2 rotating days off;
- Future shift: 13:00-22:00;
- Later phase (TBC): 24/7 rotational shifts with 2 rotating days off;
**Contract**:
- 6-month contract, renewable
**What We Offer**:
- Base Salary: €1,100 gross/month (paid in 14 months);
- Complexity Bonus: €100 gross/month (paid in 11 months);
- Meal Allowance: €7.63 per working day (meal card);
- Health Insurance from day 1;
If you’re looking to grow your career in social media and tech support while living in **Porto,** this is your opportunity.
By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.
Pay: 1,100.00€ - 1,200.00€ per month
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