Senior Global IT Support

**Introduction**:
HeiQ combines the flexibility and dynamism of a young and customer-oriented company with the professionalism of an international, UK stock market listed player. In order to continue our growth story, we are looking for an experienced

**Senior Global IT Support (100%)**

In this newly created role, you will be supporting the global HeiQ group and will report directly to the Global IT Infrastructure & Security Manager, Head of IT Support.

**Your responsibilities**:

- Provide 1st and 2nd level technical support to the HeiQ Group, resolving hardware, software, and network-related issues.
- Prioritize and resolve support requests efficiently, ensuring mínimal disruption to end-users.
- Maintain and administer Azure and Office 365 environments, managing user accounts, permissions, and security settings.
- Maintain and monitor the server infrastructure, ensuring its stability, performance, and security.
- Assist in the onboarding process of new staff, setting up user accounts and providing necessary IT training.
- Collaborate with IT teams and stakeholders for effective incident management, problem resolution, and system upgrades.
- Monitor system performance, identify areas for improvement, and implement proactive measures.
- Develop and maintain technical documentation, user guides, and knowledge base articles.
- Stay updated with emerging technologies, recommending innovative solutions for improved IT support services.
- Participate in IT projects, providing technical expertise and assisting with deployments and upgrades.
- Conduct training sessions for end-users to enhance their IT skills.

**You are**:

- Proficient in maintaining and monitoring server infrastructure.
- Proficient in troubleshooting hardware, software, and network issues.
- Familiar with IT service management principles and best practices.
- An excellent communicator in English and a skilled problem-solver.
- Able to work independently and manage multiple responsibilities.

**You bring**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Extensive experience in senior-level IT support, preferably in a multinational organization.
- Strong knowledge and hands-on experience in Azure and Office 365 administration.
- Proactive attitude towards learning and keeping up with industry advancements.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.

**We offer**:

- A chance to step up, take responsibility, and make a difference in shaping HeiQ’s global growth story.
- Hard work, a breath-takingly high pace, and a direct communication style.
- An extraordinary team and a diverse, inclusive, meritocratic culture.
- Performance-based employment conditions.

**Interested?**:
**About us**:
HeiQ is a three-in-one company: Scientific research, Specialty materials manufacturing and Consumer ingredient branding, all for improving the lives of billions of people by adding functionalities to all kinds of materials. HeiQ is a leader in têxtile innovation creating some of the most effective, durable and high-performance têxtile technologies in the market today.
- Founded in 2005 during a hike in the Swiss Alps
- Listed on the London Stock Exchange Main Market (LSE:HEIQ) since 2020
- Founders: Carlo Centonze & Dr. Murray Height
- Swiss Federal Institute of Technology Zurich (ETH) spin-off
- More than 200 professionals of 30 nationalities in 13 countries on 5 continents
- Boundless academic research network and internal development specialists
- Today, PhD’s around the world are working on HeiQ projects
- Swiss headquarters with subsidiaries in Australia, Austria, Belgium, Brazil, China, Germany, Hong Kong, Portugal, Spain, Taiwan, Thailand, and USA
- 35,000 tonnes per year manufacturing capacity in its sites in Switzerland, Australia & USA