Ek320: Solutions Architect I

Field IT; Customer Integrations; Application Development International; Infrastructure; Business Continuity International; Information Security International; Application Development; Regional IT; Architecture & Application Development International; Strategic Planning International: Solution Architecture Strategy; Capabilities assesment; Application Portfolio Management; Business & Technical Alignment; Technology/Solution Design Tools; Technical Guidance We are seeking an experienced Solution Architect to lead the design and review of enterprise-level solutions that align with our strategic architecture goals. **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fueled by innovation. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. **What you will be doing**: - ** Requirements**: - Liaison to our business architect to Plan, design, implement, and support IP-based call canter solutions. - Develop and implement the technical architecture and physical design of the network. - Analyse the existing voice and data networks and recommend solutions. - Participate in various projects intended to continually improve/upgrade converge of Telephony platform. - Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes. - in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers. - Provide expertise API Integration and Data flows. - Mentor team members in Cloud Native Build and Technical Tenants - working experience in Agile methodologies - Have ability to explain complex technical solutions to non-technical stakeholders - Good understanding and ability of stakeholder management - Escalation points for Blockers - Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%). **Minimum Qualifications**: - Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience. - Twelve (12-15) years equivalent work experience in information technology or engineering environment. - A related advanced degree may offset the related experience requirement. - CCIE or CCNP or CCVP, CCDP certification preferred **Mandatory Skills** - Cisco - Genesys - IVR - IVA Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx LI-Hybrid Planning & Organizing Skills; Analytical Skills; Judgement & Decision Making Skills; Influencing & Persuasion Skills; Leadership Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all **Our Company**: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. **Our Philosophy**: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. **Our Culture**: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other compan