Service Delivery Manager

1 semana atrás

Coimbra, Portugal Cision Tempo inteiro

This role is a key part of the **Cision Insights** team, focused on ensuring the consistent, high-quality delivery of our Insights products and services. The position involves working collaboratively with in-house teams and third-party providers to meet business goals and exceed customer expectations.

**Duties and responsibilities**:
- ** Vendor Performance Analysis**: Evaluate vendor deliveries to ensure alignment with Cision client requirements.
- ** Issue Escalation**: Work closely with managers and internal teams to address and resolve any challenges, ensuring customer needs are consistently met.
- ** Data Management**: Record data accurately and create detailed reports for internal and external use.
- ** Vendor Collaboration**: Lead and manage weekly meetings with vendors to maintain quality and address performance.
- ** Process Optimization**: Identify opportunities for innovation and improvement in processes and services delivered.
- ** Automation Oversight**: Collaborate with Product and Engineering teams to support and oversee the automation of key processes.

**Essential Skills and Experience**:
- ** Education**: Degree in Information Technology, Management, or a related field (preferred but not mandatory).
- ** Languages**:Fluency in both Portuguese and English is essential.**:

- ** Experience**: At least 2 years of experience working independently and meeting deadlines.
- ** Technical Skills**:

- Proficiency in Excel is required.
- Experience with Power BI and working with vendors is a plus.
- ** Data Enthusiast**: A strong interest in working with data.
- ** Soft Skills**: Strong communication skills, a structured approach to work, and a high sense of responsibility.

**What You Will Get**:
- Meal allowance
- Pension Plan
- Health Insurance
- Life Insurance
- Employee Assistance Program
- Cision Global Charitable Giving Program
- Headspace Wellbeing App

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