Technical Support Tier 1
1 semana atrás
**POSITION DETAILS**:
LOCATION**:Portugal/Remote**
DEPARTMENT**:Technical Support**
REPORTS TO**:Tier 1, Technical Support Coordinator**
PERCENTAGE OF TRAVEL**:0%**
***:
GoContact and Broadvoice - a combined company specialized in integrated Contact Center solutions. Broadvoice is recruiting a 1st Line Technical Support to join our team. We are looking for an experienced professional that has outstanding communications skills and is customer oriented. If you’re up for the challenge, we want to talk to you
**YOUR DAY-TO-DAY**:
- Will support our web and cloud-based platform to our customers.
- First-line support on a shift basis.
- Interaction with other teams in the context of managing customer orders.
- Monitoring and solving technical problems of customers.
**WHAT YOU BRING TO THE TEAM**:
- 2+ years of experience in Technical Support
- **Fluency in Spanish and English.**:
- Knowledge or contact with the GoContact platform.
- Good knowledge of programming concepts.
- Knowledge of VOIP concepts.
- Good communication and argumentation skills.
- Strong critical sense.
- Ability to analyze and solve problems.
- Previous experience in Contact Center will be considered a plus.
**WHY BROADVOICE**:
We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.
Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies. Our employees enjoy a comprehensive benefits packages including paid vacation and holidays, 401k matching, professional reimbursement, medical, dental and vision coverage, plus many other perks.
Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. **Broadvoice does not sponsor work visas.**
**Tipo de oferta**: Período Integral
**Benefícios**:
- Cartão/Ticket refeição
- Seguro saúde
- Telemóvel da empresa
- Trabalho remoto
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Subsídio de Natal
**Experiência**:
- Call center: 1 ano (preferencial)
- Suporte ao cliente: 1 ano (obrigatório)
Idioma:
- Inglês (obrigatório)
- Espanhol (obrigatório)
- Health insurance
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