Customer Service Team Lead Emea

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

**We are looking for: As the Customer Service Team Leader responsible for the EMEA Region, you will lead the team ensuring day-to-day operational execution of the Sales process, and will work with the Customer Service Manager to identify and implement improvements in daily operational processes. It will be your responsibility to work through the team with management support to deliver customer satisfaction. Prepare and lead the review of Service performance with the business line leaders within the zone. Engage in specific Continuous Improvement Projects as the need dictates, and also drive continuous improvement mindset within the team and its operations.**

**We count on you for**
- ** Managing the day-to-day activities of a team of Customer Service Representatives (CSRs), ensuring the members are appropriately trained**
- ** Ensuring customer satisfaction and effective delivery of service to all levels of internal and external customers as well as the continuity of business**
- **Understanding the expectations of the business and the role of each contributor**
- **Owning specific aspects of Continuous Improvement and other projects as defined by supply chain strategies to solve complex situations**
- ** Leading service reviews with business line leaders within the zone**

**You can count on us for**

**You will bring**

**Education and experience requirements**
- ** 2 to 4 years experience in a similar role**
- ** Supervisory and people management experience is highly preferred**

**Essential Skills**
- ** Fluent/Native English**
- ** Excellent communication, coordination, initiative, and collaboration skills**
- ** Acute customer centricity**
- ** Ability to manage projects**
- ** Microsoft Excel / Google Suite proficiency**
- ** SAP and SalesForce knowledge preferred**

**You will get**:

- ** Competitive salary**
- ** Health insurance**
- ** Life insurance**
- ** 16 weeks of maternity/paternity and co-parenting leave**
- ** Training Platform for all employees**
- ** Free language courses (24 languages available)**
- ** Free Well-Being sessions (physical and psychological)**

**Additional information**:

- **Location: Lisbon**:
**All Resumes must be sent in English.**

**#LI-KS1**

After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon. Check here our Artemis missions with NASA: we will land the first woman and first person of color on the Moon.

Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.