Service Desk Analyst

1 semana atrás

Castelo Branco, Portugal Inetum Portugal Tempo inteiro

**Company Description**
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
**Job Description** Key Responsibilities**:

- Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes.
- Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services.
- Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs.

**Qualifications**
- Proven technical experience in troubleshooting and resolving IT-related issues, with a minimum of 2 years.
- Advanced user knowledge of Linux and/or Windows operating systems.
- Proficiency in Windows 7/10/11 and hardware.
- Experience using Active Directory.
- Familiarity with remote access tools.
- Knowledge of mobile devices.
- Ability to communicate in English (mandatory).

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