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Membership Manager
3 semanas atrás
**Who We Are**
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
**Opportunities for all**
**The Role**
At Soho House the Membership Manager for Cities Without Houses membership is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment, retention, member inquiries and face time with members and their guests. You will be a direct link between our members and the rest of the business, acting as a voice for our members.
An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, and consistently being present for our members.
A Lisbon Membership Manager will report into the Head of Membership for CWH EU, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for all CWH members.
**Main Duties**
- **Committee**: responsible for building, growing and motivating the Membership Committee in your city, ensuring they are of sufficient size and optimally balanced in terms of race, gender, age, industry and level of experience
- **Events & Experiences**: foster the creation, implementation and hosting of regular events and experiences for members, working closely with the EMEA Production manager & Experiences team to execute each event, ensuring each event delivers the Soho House magic and promotes member engagement
- **Communication**: working with the Head of Membership for your region, ensure the communications plan for your cities is delivered and that your members receive relevant and regular content and communication
- **Membership Admin**: liaise with the Membership Admin team when necessary to assist with resolving any issues with cards and payments.
- **Member Introductions**: organise and host Member Introductions to welcome new members.
- **Local outreach**: engage in considerable networking and outreach activity in your city to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
- **Managing member behaviour**: taking guidance from the Head of Membership in your region, make potentially difficult calls to members regarding behavioural issues, detailing notes of the conversations to be documented. Ensure all member behaviour/conduct/attire issues are correctly documented and followed up on swiftly.
- **Meeting members**: make a point of meeting as many applicants and new members as possible, explaining your role and allowing them to contact you if they choose
- **Member Benefits**: secure local Member Benefits with partners and brands
- **Local Intel**: gather intel on the make up of the creative industries in your city, the population, which areas are the cool areas to be in, where people hang out, what trends and challenges are present in the city
- **Wider Membership Team**: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate.
- **Brand Ambassador**: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
