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Technical Support Representative
3 semanas atrás
Position: Technical Support Representative
Location: remote, Portugal
Work model: remote (after initial 2 week office training in Porto)
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve product-related issues using MySQL
- Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers, communicating technical details clearly and effectively.
**REQUIREMENTS**:
- Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
- Strong understanding of MySQL
- Knowledge / familiarity with Postman will be considered as an advantage
- Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
- High school degree or equivalent (or higher)
- No prior work experience required, but a solid knowledge of MySQL is essential
- Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
**OFFER**:
- Competitive remuneration package
- Guidance and tools to reach your full potential
- Ability to work remotely, from comfort of your home
- Monthly performance bonus
- Work from Home monthly allowance
- Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
- And many others
