Licensing Specialist

**Meet the team**:
The Global Licensing Operations team is responsible for guiding our customers and partners through their licensing needs and solving the issues they might encounter while acquiring and/or leading their licenses. We are looking for a Licensing Specialist to join the team and participate in the transformation of Cisco's licensing portfolio.

**Your impact**:

- Deliver licensing support to partners and/or customers.
- Take ownership of resolving moderate to highly/critical sophisticated problems, depending on the stakeholder's needs; often times being the last level of escalation.
- Builds strong team relationships with other Licensing specialists, Sales team members, product management team members and other organizations within CX and Cisco.
- Escalate issues/problems to the responsible parties for product/process improvement.
- Strive for technical perfection and expertise.

**Minimum qualifications**:

- 2+ years of experience interacting with customers and partners.
- Knowledgeable around Cisco's licensing models or products.
- Ability to address customer needs and escalated issues promptly and independently or as part of a team.
- Proven record on both leading and participating in collaborative work efforts, across theatre and work function, to deliver effective outcomes.
- Demonstrated ability to optimally convey sophisticated information to diverse audiences.

**Preferred qualifications**:

- BA/BS degree or equivalent experience.
- Proficiency in verbal and written languages besides English: (Spanish, Italian, French, German...).
- Passionate about learning and growing knowledge across services.

**#WeAreCisco**:
WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.