Support Client Francophone

**EN**: Francophone / French Customer Support - Home Appliances / Lisbon / Start 13.11 & 27.11
**PT**: poio ao Cliente Francês - Eletrodomésticos / Lisboa / Início 13.11 & 27.11

**Location: Lisbon, Portugal**
- **Possible start: 13.11 & 27.11**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **Working schedule time frames**:Monday - Saturday**:08:00-19:00 (**8h/day, 40h/week, 5 days/week) **with Sundays off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
**Join Our Customer Support Team for a Global Home Appliance Leader**

With a legacy of innovation and sustainability, this brand has been shaping modern living for over a century. From cutting-edge kitchen appliances to smart home solutions, it is trusted by millions of households worldwide.
As a **Customer Advisor**, you will assist French-speaking customers with inquiries, troubleshooting, and product guidance—ensuring a seamless and satisfying experience.

**As a Customer Support you will**:

- Offering the most appropriate information and solutions aligned with customer queries
- Ensure timely and accurate responses to meet customer needs
- Document interactions and track cases to resolution

**Competitive salary and remuneration system (incl. meal allowance)**:

- **Base salary: 1044 € gross x 12 months**(or 900 € gross x 14 months) - you choose the payment schedule
- **up to 100€ gross** performance bonus/month,
- **20€ -Transport allowance**:

- **meal allowance: 7,23€ NET/day**(approx 145€ NET/month in a voucher card)
- Your average _**monthly gross salar**_y ranges _**from€1064 to €1309.**_

**What do we expect**:

- **Fluency in French (C2 - native)**:

- **Communicative English level (B1/B2)**:

- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**What we offer**:

- Possible start**:13.11 & 27.11
- **Working time frames**:Monday - Saturday 08:00 - 19:00 (**40h per week, 5 days/week, 8h/day) **with Sundays off**:

- **Full time fixed term 6-months employment contract with extension possibility**(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 1,064.00€ - 1,309.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Your current location (city):

- Is French your native language?
- Do you speak English at working proficiency (min. B2)?

**Education**:

- High school or equivalent (required)

**Language**:

- English (min. B2) (required)
- French (C2 - native) (required)