Deutschsprachiger Backoffice Anti-fraud Spezialist

Join an international team in Lisbon Office-based role in Oriente, full-time schedule, paid training, and extra €3,000 project bonus during your first year.

**Location: Lisbon Oriente**
- **Start date: 4.12**:

- **It's office based work in Lisbon Oriente**:

- **Rotational schedule time frames**:Monday-Sunday 8:00-23:00** (full time: 8h/day, 40h/week, 5 days/week) **with 2 rotating days off**:

- We offer an efficient and fast online recruitment process

**The Project**:
Join a leading global social media and e-commerce platform dedicated to keeping its online community safe.
As part of the Fraud Prevention team, you’ll protect users and transactions by identifying and preventing fraudulent activity.

**As a Back office, German-speaking Anti Fraud Specialist you will**:

- **Monitor transactions and user activity to detect potential fraud or policy violations.**:

- **Investigate suspicious cases**and document findings in detail.
- **Analyze data to identify fraud patterns** and propose preventive measures.
- **Ensure compliance with internal policies**and regulatory standards (AML, KYC).
- **Work closely with legal, compliance, and customer service teams** to resolve cases efficiently.

**Competitive salary and compensation system**:

- **1100€ gross x 14 months** (it's 1283€ gross x 12 months)
- **100€gross fixed project/role bonus**:

- **Meal allowance**: €7.23 net/day (approx. **€145/month**) via meal card
- **Transport allowance**: €20/month
- **250€ gross - EXTRA PROJECT BONUS**(part of a **total of €3,000 gross paid monthly**during the first year of contract)
- **It’s on average 1383€ - 1778€ gross / month**_

**What we offer**:

- **Start date: 4.12**:

- **Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)**:

- **Rotational schedule time frames**:Monday-Sunday 8:00-23:00** (full time: 8h/day, 40h/week, 5 days/week) **with 2 rotating days off**:

- **Training is provided at the beginning of the work**:

- We offer office based work system in our modern location in **Lisbon - Oriente**:

- **Complete online recruitment process**:

- **A Bring a Friend Program with attractive incentives**:

- Private Health Insurance from day 1

**What we expect from you**:

- You speak **German (C2-native)** and **English (at least B2)**, with strong communication, moderation, and decision-making skills.
- Minimum **2 years of experience** in an **e-commerce fraud or customer service environment**; background in investigations, abuse, or cybercrime is an advantage.
- **Analytical and detail-oriented**, with a proactive, problem-solving mindset and the ability to document and substantiate findings clearly and accurately.
- **Resilient and calm under pressure**, able to handle sensitive or complex situations with professionalism.
- **Team-oriented and responsible**, with a strong sense of ethics, accuracy, and continuous improvement.

**EU citizenship or a residence permit in Portugal is required**

Excited for a new adventure with us?

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Pay: 1,383.00€ - 1,778.00€ per month

Application Question(s):

- Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Are you ready to work in our Office in Lisbon Oriente area?
- Is your German - written and spoken - at working proficiency level (C2-native)?
- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Your current location (City):

- Do you speak English at working proficiency level (min. B2)?

**Education**:

- High school or equivalent (required)

**Language**:

- German (min. C2) (required)
- good English (min. B2) (required)