Senior Customer Services Consultant

Há 3 dias

Porto, Portugal Sage Tempo inteiro

Tech-savvy. Customer focused. Solutions-provider.
If you are these three things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job
As a Senior Customer Service Consultant, you will deliver an extraordinary customer experience everyday, by understanding your customer's needs and providing the best solution.
Summary of your day to day:

- Resolve technical customer service queries for customers of our Sage XRT product, ensuring effective communication responding to their tickets.
- Investigate and troubleshoot tickets, collaborating with the L3 Technical Support team where required.
- Manage and organise own workload to ensure that problems are solved in line with client expectations.
- Understand market requirements to establish, maintain and enhance customer relationships.
- Promote and encourage customers to share feedback that enables us to continuously improve our services, products and processes.

Who we are looking for:

- An experienced customer support agent, with knowledge of IT and troubleshooting customer issues via ticketing systems.
- Fluent Portuguese and English speaker (written and verbal)
- Knowledge & experience working with banking customers is advantageous.

LI-MW1

**Key Responsibilities

  • senior consultant

    3 semanas atrás

    porto, Portugal Randstad Tempo inteiro

    A Randstad, líder na área de soluções de trabalho e serviços de recursos humanos, pretende admitir um Senior Consultant,  para a sua estrutura interna.Numa área em constante mudança e que tem sido alvo de várias transformações como a área de serviços de recursos humanos, terá a possibilidade de acompanhar os desafios do negócio contribuindo...

  • English Customer Service

    2 semanas atrás

    Porto, Portugal Salt Services Tempo inteiro

    **Customer Service Representative (M/F) - Porto** **English Speaking** We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing...

  • Customer Service Representative

    2 semanas atrás

    Porto, Portugal Salt Services Tempo inteiro

    We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day? As a **Customer Support...

  • Senior SAP CS/PM Consultant – Portugal Relocation

    4 semanas atrás

    Porto, Portugal Aubay Portugal Tempo inteiro

    A leading consulting firm in Porto is looking for a Senior SAP Functional Consultant specializing in Customer Service and Plant Maintenance. The ideal candidate will have 3-7 years of experience in SAP with proven skills in service management processes. This role offers a hybrid working model and includes benefits such as health insurance and a strong focus...

  • Customer Service Representative

    2 semanas atrás

    Porto, Portugal Salt Services Tempo inteiro

    We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day? As a **Customer Support...

  • Customer Service Representative

    Há 6 dias

    Porto, Portugal Salt Services Tempo inteiro

    We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day? As a **Customer Support...

  • Customer Service Representative

    Há 4 dias

    Porto, Portugal Salt Services Tempo inteiro

    We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day? As a **Customer Support...

  • Smartrecruiters Business Process Senior Consultant

    Há 4 dias

    Porto Salvo, Portugal SAP Tempo inteiro

    Location: - Porto Salvo (2740-262) - Portugal - Salary: - Competitive - Type: - Permanent - Main Industry: - Search Advertising, Marketing & PR Jobs - Other Industries & Skills: - Media, Recruitment - Advertiser: - SAP - Job ID: - 132661946 - Posted On: - 29 January 2026 We help the world run better At SAP, we keep it simple: you bring your best to us, and...

  • Successfactors Business Processes Senior Consultant

    Há 4 dias

    Porto Salvo, Portugal SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Transfer Pricing Consultant e Senior Consultant L

    2 semanas atrás

    Porto, Portugal Mazars Tempo inteiro

    Na Mazars procuramos pessoas dinâmicas, criativas, apostadas no seu desenvolvimento técnico e profissional e com gosto pelo trabalho em equipa. Procuramos pessoas com ambição, coragem para liderar e motivadas a fazer a diferença num mundo de negócios competitivo e global. Como Organização, comprometemo-nos a contribuir para o desenvolvimento da...