Bill Pay Product Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Bill Pay Product Manager

Overview

Together with regional Acceptance teams and cross-functional partners around the globe, Global Acceptance Solutions works to expand Mastercard acceptance and help merchants and acquirers grow their businesses through Acceptance solutions and programs. At its essence, building acceptance is about driving the secular shift from cash to electronic payments, ensuring Mastercard is available everywhere consumers choose to pay, and giving consumers the best payment experience - one that’s fast, convenient and secure.

The Bill Pay Product Manager will identify, prioritize, and execute initiatives that expand Mastercard acceptance and drive incremental transactions within key Bill Pay verticals (e.g. telecom, education, utilities). This will involve developing a deep understanding of the elements of bill pay checkout experiences, articulating the market-level nuances that drive payments behavior, and establishing GTM programs and solutions to resolve merchant pain points and accelerate the use of Mastercard credentials at scale. With success in the Bill Pay space, this product manager can establish the GTM framework we use to grow our footprint and expand our reach into adjacent verticals. Critical for success in this role is working cross-functionally with our global and regional partners across the business.

Role
- Establish a go-to-market strategy and product management priorities that expand Mastercard acceptance and grow payments volume in priority Bill Pay verticals
- Understand the pain points within the consumer journey within bill pay, and design and lead initiatives to optimize usage of Mastercard products
- Establish strong cross-functional relationships across the product, marketing, D&S and franchise functions to lead commercialization initiatives and drive commercial plans
- Advise and support sales including authoring thought leadership narratives, go-to-market and other product support materials
- Identify and measure key performance indicators, track performance of product initiatives, and set objectives with regional partners
- Establish, implement and monitor best practices
- Identify market segment opportunities and develop targeted product and Go-to-market programs

All About You
- Passion for consumer experience, and process optimization
- Self-starter with an ability to identify market opportunity through data-driven insights
- Product management experience preferred
- Excellent communication (written and verbal) skills with ability to simplify complex concepts, communicate across audience levels, and develop compelling narratives
- Excellent project management skills - proven ability to launch and manage large, cross-functional initiatives
- Ability to partner with and influence key stakeholders
- Acquiring and Merchant payments experience desired
- Bachelor’s required, MBA or consulting experience preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.