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Collections Manager

Há 23 horas

Lisboa, Portugal Revolut Tempo inteiro

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

The Credit department at Revolut is anything but ordinary. They design, develop, and launch credit features across the globe. The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions.

We're looking for a Collections Manager to build out our in-country processes and procedures. You'll then keep track of the team's continued performance as products launch.

Up to shape what's next in finance? Let's get in touch.

**What you’ll be doing**
- Leading the build of a compliant, effective debt collections process
- Ensuring our collections process is efficient and compliant with all applicable laws and regulations
- Owning and managing the end-to-end debt collections process for retail credit portfolios
- Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
- Documenting policies, processes, and procedures for debt collection and recoveries
- Developing, managing, and refining collection strategies to optimise recoveries
- Continuously improving collection processes, metrics, and tools
- Overseeing and selecting debt collection agencies (DCAs) to ensure SLA adherence

**What you'll need**
- 2+ years experience in debt collection and recoveries in a retail bank, fintech, or DCA
- Experience creating and documenting collections processes
- A great understanding of debt portfolio management, debt sales, and debt restructuring
- Good knowledge of credit products
- Knowledge of local debt collection laws and regulations
- Performance and relationship management skills with third-party service providers
- A highly analytical mindset with excellent problem-solving skills
- Curiosity and drive to identify and implement improvements to automate wherever possible

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._