French Speaking Customer Advisor

Join our airline customer support team in Lisbon Office-based role, full-time schedule, paid training, bonuses, and modern workspace in Oriente. Start 27.11
- **Possible start 27.11**(27. November)
- **Schedule time frames: Monday - Sunday 8:00-21:00**(40h per week, 5days per week)
- We provide training at the beginning of work
- Previous experience in Customer Support /Airline Clients Support / Reservations Support area Is a plus
- **Recruitment process 100% online**

**Project**:
**Customer support for a major European airline**

This project is dedicated to one of the largest low-cost carriers in Europe, connecting destinations across Europe, North Africa, and the Middle East. The airline is well known for affordable fares, flexibility, and reliable service for both leisure and business travelers.

As a Customer Advisor, you will support passengers with reservations, travel information, and general assistance, ensuring a smooth and positive journey. This position is perfect for those who thrive in an international environment and enjoy delivering excellent customer care.

**What are your responsibilities?**
- **Manage bookings**:create, change, or cancel reservations
- **Handle complaints and sensitive cases**:

- **Process tickets and back-office tasks**:

- Give clear information and helpful solutions

**What do we expect**:

- **Fluency in French (min. C1 )**:

- **Communicative English level (min. strong B2)**:

- **You live in Lisbon or you want to relocate here**:

- **You are ready to work in our office in Oriente area**:

- Strong communication skills, combined with empathy and a collaborative team spirit.
- **You have min 6 months experience as a Customer Advisor**:

- You are looking for adventure in fast growing, international company
- Prior experience with GDS tools such as Sabre, Amadeus, or Galileo is a great plus but not the must

**Competitive salary and remuneration system (incl. meal allowance)**:

- **Base salary**:1050€ € gross x 12 months**(or 900€ gross x 14 months)
- you can choose the payment schedule
- **100€ gross
- fixed monthly project bonus**:

- **20 €/month** - Transport allowance
- **€7.23 NET/day (approx 145€/month) meal voucher**
- Your average _**monthly gross salar**_y ranges _**from€1170 to €1315.**_

**What do we offer?**
- **Possible start: 27.11**(27. November)
- **Working time frames: Monday - Sunday 8:00-21:00**(40h per week, 5days per week)
- **Full time, renewable employment contract for 6 months** (according to the Portuguese law)
- **Training is provided at the beginning of the work**:

- **Office work system in our modern office in Lisbon -Oriente**:

- A Bring a Friend Program with attractive incentives
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Benefit from our modern amenities, many discounts in local businesses, free sports and social responsibility activities, internal parties and much more
- **Complete online hiring process regulated**

**EU citizenship or a residence permit in Portugal is mandatory**

Are you interested in a new adventure?

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**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 1,170.00€ - 1,315.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Your current location (city):

- Do you speak English at full working proficiency level (min. B2)?
- Is your your French at full working proficiency level (min C1)?

**Education**:

- High school or equivalent (required)

**Language**:

- English (min. strong B2) (required)
- French (min C1) (required)