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Dynatrace Business Application Monitoring Expert

Há 13 horas

Lisboa, Portugal AXA Tempo inteiro

This role involves collaborating with various teams to ensure that the technical capabilities align with the product vision, customer needs, and market trends.

The Tech Lead coordinates the team of monitoring officers to design, develop, and implement projects and improvements, ensuring the platform is secure, scalable, and easily maintainable.

You understand stakeholders’ requirements and translates them into technical solutions. You also identifies opportunities to optimize and improve the platform’s performance, monitors usage, and identifies potential areas of risk.

The Tech Lead contributes to the technical readiness of the Monitoring team, sharing his knowledge and identifying rooms for collective improvement.

**DIMENSION OF ROLE**

Additionally, they contribute to increasing the maturity of GO and Opcos in terms of observability and quality of service measurement, through delivering expertise to transformation programs such as Harmony Pillar 5 (Monitoring automation and event management) or Atlas (move to cloud). Finally, they define the roadmap of the Dynatrace platform in line with the vision of the product and the priorities of AXA GO.

**Technical expertise**:

- In-depth technical knowledge of Dynatrace SaaS (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows) and other relevant technologies related to observability.
- Ability to design and implement solutions that meet stakeholder needs and are secure, scalable, and easily maintainable.
- Familiarity with other monitoring and Log analysis tools, data visualization, and performance monitoring.

**Leadership**:

- Lead a team of monitoring officers to implement projects, improvements, and modifications to the platform.
- Provide technical guidance and oversight to ensure that projects are completed on time, within scope, and to the required standard.
- Foster a culture of innovation and continuous improvement within the team.

**Communication**:

- Collaborate effectively with stakeholders (including business analysts, project managers, and other technical teams) to understand requirements and translate them into technical solutions.
- Communicate technical concepts to non-technical stakeholders in a clear and understandable manner.
- Work collaboratively with other teams and individuals to achieve common objectives and resolve cross-functional issues that arise.

**Problem-solving**:

- Proactive identification of potential issues and their resolution, including researching and testing solutions.
- Analyze complex technical problems and provide practical solutions.
- Troubleshoot and debug issues on the platform and propose solutions for their resolution.

**Strategic thinking**:

- Provide input in platform strategy and long-term planning and identify areas for optimization and improvement.
- Conduct analysis to inform evidence-based decision-making and promote continuous improvement of the platform
- Able to balance business goals with technical feasibility.

**Mentoring**:

- Coach and mentor junior team members to ensure they can meet technical objectives and grow professionally.
- Create and lead training programs on Dynatrace platform and related technologies.
- Foster a culture of knowledge sharing and documentation.

**Your Profile**
**MANAGERIAL SKILLS**
- Leadership and Team spirit
- Strategic Vision (Market watch, Product’s Technical Roadmap, Benchmark)
- Intrapreneurship
- Coordinating international teams (Offshore/Nearshore)
- Collaboration with GO departments, AXA entities, and external partners
- Communication / Presentation / Negotiation / Influence / Persuasion
- Continuous improvements and adopting innovations.

**TECHNICAL SKILLS**
- Strong understanding of monitoring tools, techniques, and methodologies.
- Strong experience in Dynatrace (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows). A certification is appreciated.
- Python scripting, Puppet tool knowledge.
- Scrum Agile and DevOps methodology
- Project management skills.
- Familiarity with cloud computing environments and emerging trends in the industry.
- Strong general knowledge in IT and Datacenter architecture, from network, infrastructure layer to middleware, web architecture, identity management, and authentication.

**NON-TECHNICAL SKILLS**
- Product Owner for monitoring platform
- Project and solution delivery according to the project organization (Cycle V, AGILE, Scrum, Kanban, DevOps)
- Technology and market watch (Observability, Digital, Web, Big Data, social media)
- Knowledge in compliance, security, and data privacy aspects
- Nice to have: Insurance Business

**LANGUAGE SKILLS**
- English (Fluent)
- French, Portuguese or Spanish (Nice to have)

**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely wit