Community Support Representative

2 semanas atrás

Lisboa, Portugal Uber Tempo inteiro

**About the Role**:
**What You'll Do**:

Be a passionate advocate for users while answering any questions that come your way.
- Be emphatic to frustrated users while solving problems and addressing unsatisfactory experiences.
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and call them out when vital.
**What You'll Need**:

- Bilingual Spanish and Portuguese (required)
- Good knowledge of English (written and spoken).
- Currently living in Lisbon or willing to relocate.
- 1 year experience in Customer Support role (plus).
- Availability to work in rotating shifts from Monday to Sunday (required).
- High proficiency using computers (typing, quickly navigating between various tools).
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users' expectations.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- You're an Uber Advocate You care deeply about the product and getting others excited to use Uber.
- Bachelor's degree or college experience preferred but not mandatory.
- Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory.

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