Service Lifecycle Manager

Blip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming.

As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe.

Creating safe and fun software for sports betting and gaming it’s what we do. But the way we do it is what makes us one of the top options when it comes to choosing the best place to boost your career. Our Agile-oriented mindset, together with the most exciting technology and a team of 500 bold and inspiring people, will drive your star-quality skills to another level.

We bet on people first. That’s why employer branding and flexible practices are cornerstones of our working culture. And our working culture is more than job benefits, it empowers you to come as you are and find the perfect balance between your life and your working challenges. We focus on autonomy, diversity, lifelong learning, and work-life balance.

SoIt’s not a job. It’s a way of being and it all starts here. **Are you in **?

**The Role**:
Reporting to a Lead Service Lifecycle Manager in the UKI division, we are looking for an experienced Service Management expert with modern service delivery practices. As the Service Lifecycle Manager, you will be responsible for Service Management activities throughout the whole service lifecycle, including design, transition, operations and continual service improvement, along with retiring services no longer utilized. Our team embrace both Agile & DevOps principles, with regular deployments into live operations. We’ve created an environment where people are encouraged to take risks and innovate, whilst maintaining a secure and stable service.

**What you'll be doing...**
- Lead on incident, problem, change and configuration management standards and implementation to drive service excellence and ensure we always have a secure and stable platform for our customers
- Identify and build strong long-term internal customer relationships and comprehensive stakeholder management
- Complete proactive trend analysis, identify and produce reports on our key metrics and thresholds for insight on the Tribe’s service in order to inform and drive improvement activities
- End to End ownership of the Tribe Service catalogue and CMDB
- Responsible for managing third party relations with suppliers, taking ownership of the service aspects of these relationships e.g. service contract renewals to ensure rigorous SLAs & Service Credit Models are included and driving continuous improvement
- Support the SBG Tribe Leadership team in evolving our SBG service strategy and driving service improvements
- Facilitate service transition of new products and services into production, working closely with Delivery, Architecture and other disciplines
- Conduct service review meetings, at squad and tribe level, ensuring actions and improvements documented and tracked through to completion
- Work closely with the tribe to ensure adherence to compliance, financial and gambling regulations
- You will be part of the Service on call rotation working with the team to restore services, provide support and guidance, and ensure stakeholders are updated at regular intervals. This will include out of hours support for events and releases including weekends

**What we’re looking for...**
- Previous experience in a Service Management role
- Knowledge of Service Management tools would be advantageous
- Experience of ITIL Service Management applied in an Agile model, including but not limited to:

- (Major) Incident Management
- Problem Management
- Change & Release Management
- Config Management
- Supplier Management
- Strong verbal and written communications skills at all organizational levels
- Strong influencing and relationship building skills with stakeholders across the business and external suppliers
- The ability to removes barriers and address areas of contention with the right behaviors