Customer Support Specialist

2 semanas atrás

Lisboa, Portugal Cluster OSL Tempo inteiro

**Join the Revolution as a Customer Support Specialist at Cluster**

We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to enchanting Barcelona.

**Why choose us?**

Because we believe in cultivating growth opportunities for every team member. Your contributions matter As we expand, we cherish our close-knit roots, offering an environment where you truly make a difference.

**Your Role as a Customer Support Specialist**:

- Provide exceptional customer service across European markets.
- Communicate promptly and professionally with customers through various channels.
- Turn customer complaints into smiles, ensuring continuous satisfaction.
- Handle requests, tickets, and orders as the go-to person.
- Maintain a respectful and solution-oriented approach in all communications.

**What We Expect From You**:

- Excel in communication and teamwork.
- Bring a positive attitude, a customer-centric approach, and proactivity.
- Thrive in delivering results independently and adapting in ad hoc situations.
- Are ambitious, value collaboration, and love sharing experiences.
- Demonstrate reliability, trustworthiness, and hold a high school diploma or higher.
- Boast over 1 year of customer service experience.
**- Fluent in one of the following languages: Danish, German, Dutch, Italian - Mandatory.**
- Have a B2 level of English to ensure seamless communication.

**What We Offer**:

- Fully paid onboarding to kickstart your journey.
- Unmatched career progression and continuous support for your professional growth.
- A vibrant, multicultural work environment fostering excellence.
- Exciting team-building activities organized by our amazing members.
- Competitive entry-level salary package (including transportation allowance) with performance bonuses.
- All the necessary tools provided for your success.
- Private medical insurance post-probationary period.
- A Permanent contract
- Hybrid options.

**Ready to revolutionize your career? Join us, and together, let's build the future**

**Job Types**: Full-time, Permanent

**Salary**: 1,100.00€ - 1,600.00€ per month

Application Question(s):

- In which language are you fluent in?

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