Assistant Team Lead

About the Role
You need to love to get into the weeds with problems to determine how to break down barriers, improve our interpersonal capabilities, create sustainable solutions and be the main support POC for our front line teams. Furthermore, you will work closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements Strong understanding and knowledge of your LOB, keeping up to date with updates, ongoing initiatives. Reviewing C360 issues and working with the relevant shareholders Own the delivery of performance and KPI's along with your Team manager Find opportunities for continuous improvement for your area of expertise along with developing & optimizing new processes. Collaborate closely with team leaders/shareholders to identify trends, struggles and seek effective resolutions for your LOB. Promote the Voice of the Customer" through ensuring outstanding support by performing root cause analysis and leading workshops/projects to identify issues/solutions and assist our business to reach an extraordinary Customer support experience Completing deep-dives & ticket crunching to identify trends & insights to capture the Voice of the Customer & ensure consistent feedback to your manager & partners. Assisting with the onboarding of new hires by Collaborating closely with the Learning & Development team to ensure accurate & relevant training materials along with supporting new hires throughout the nesting & ramp up period. Assisting the Team Leader in identifying knowledge gaps in the team and supporting the development and implementation of action plans to drive operational excellence. Assisting Team Leader / CommOps Manager with the running of regular team meetings/huddles and being the natural back-up and main POC for the teammates in their absence. Be a Point of Escalation for the team through different channels for sophisticated issues, policy questions and process compliance advice and coaching. You will be collaborating closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements. You will collaborate with the Delivery Field Ops participating in EMEA wide deep dives and projects. Basic Qualifications Native or Fluent in German(mandatory) Good skills in G suite Exceptional interpersonal

skills:
Effective communicator, verbal & written. Detail Oriented: Confirmed ability to multitask and follow through while paying strict attention to detail. Naturally Curious: Coach-ability, open to incorporating feedback, and dedication to improvement of your craft. Excellent extraordinary teammate: You collaborate internally or across functional/regional areas to get the best possible outcome to shareholders/councils. An Owner: Passionate and hard-working, you are deeply committed to taking Uber support to the next level and rise to the occasion to address problems, big and small. Passionate: A genuine passion for Uber and exceptional customer support experiences. You need to love to get into the weeds with problems to determine how to break down barriers, improve our interpersonal capabilities, create sustainable solutions and be the main support POC for our front line teams. Furthermore, you will work closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements Bonus points Eats LOB experience