Support Analyst

SUPPORT ANALYST - FRENCH SPEAKER (JOB NUMBER: 2212GSS13366)

**About the Job**

The S2P Middle Office Servicing supports our business lines on the resolution for the booking of invoices to supports our Accounts Payable activities in the Source to Pay Middle Office Department. This team is in charge of analysing and handling information on ONECAPP System and the requests from internal clients and external suppliers. The team is responsible for executing the following activities
- Handle the workflows in the system to ensure the booking of the suppliers invoices
- Analyse and provide adequate and timely response to all information requests
- Ensure request resolution on the system
- Follow-up the purchase order receptions and the purchase orders to be close
- Contact the suppliers to solve any issue with the document
- Register best practices in the knowledge management database
- Provide input to improve request resolution and contribute to continuous improvement
- Handle the requests for OneCapp user profiles via sailpoint, by analysing the accurate of the requests (compatibility of the profiles)
- Ensure the update of the Matrix by handle the requests received and/or identifying missing data in the Matrix

**Your Main Activities Are**
- The main activities of S2P Middle Office Servicing are the following
- Handle the workflows in the system to ensure the booking of the suppliers invoices
- Analyse and provide adequate and timely response to all information requests
- Ensure request resolution on the system
- Contact the suppliers to solve any issue with the document (for example request credit notes)
- Ensure the weekly update of the comments for the pending workflow in the system
- Provide input to improve request resolution and contribute to continuous improvement
- Follow up of Purchase Orders in which the analyst shall
- Follow-up the purchase order receptions by sending two/three reminders during the month to alert which PO’s are pending for the receptions to be done- Ensure the close of Purchase Orders based on the age defined by the entity to have them automatically closed
- Habilitation and update of Matrix in which the analyst shall
- Ensure the update of the Matrix in accordance with the request received and /or if any missing data in the matrix
- OneCapp Purcharse Orders creation in which the analyst shall-
- Prepare the documentation for the meeting of follow up of pending and ensure that after the meetings a resume will be sent with all points discuss
- Ensure the daily update of the file used by the team to follow up the activity, taking in consideration the rules defined by the Team Leader/ Manager

**Profile and Skills to Success**
- Bachelor’s degree preferably in Finance, Business administration or related areas
- Up to 3 years of professional experience in a similar role and organisation
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)
- Knowledge of SAP and Accounts Payable processes or experience in a related area is a plus
- Strong analytical and problem-solving skills
- Ability to manage priorities and work under pressure
- Strong customer orientation
- Active listening
- Dynamic and pro-active
- Accurate and rigorous
- Strong verbal and written communications skills
- Fluency in French
- Great English communication skills, both oral & written

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal li