Learning & Development Assistant

job description:
**Hiscox** - as good as our word

Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 3000 highly professional staff, have offices in 11 countries and customers all over the world.

Any business is only as good as the people it employs, and we employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.

**The Role**

**Key Responsibilities**:

- Coordinates the administration of the internal LMS (Cornerstone) which includes creating and maintaining course information, scheduling courses offered, assigning learners, updating training records, maintaining system processes, and escalating technical issues
- Runs regular reports from the LMS which provides the business and L&D team with tracking / reporting data for training completion and progress e.g. individual progress for any assigned mandatory trainings required in a role
- Provides high level interpretation and analysis of reporting data for wider L&D team e.g. interest tracker data
- Responsible for managing the Service Management Tool (Zendesk), and ensures all tickets are actioned and SLAs are adhered to
- Works closely with the L&D Specialists, supports as required with creating and building internal e-learning content using relevant tools (e.g. Articulate)
- Works closely with the wider L&D team, supports with maintaining online content, including administering e-learning content from external suppliers and ensuring regular maintenance of all programmes / training content takes place
- Drives L&D process reviews, identifying opportunities to simplify and automate process steps wherever possible
- Manages the vendor expense spreadsheet to align with budget by using Oracle and finance's monthly reports
- Participates in key L&D projects to support the achievement of the overall L&D strategy
- Supports relevant business unit training initiatives where required (e.g. inductions, CII renewal process)

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person specification:

- You have successfully completed a relevant HR related qualification (preferable)
- Interest in e-learning and technology in general
- Knowledge of Microsoft 365, intermediate / advanced Excel and PowerPoint
- Excellent communication skills, both verbal and written fluency in English, with an additional European language preferred
- Exposure to learning management system administration (LMS - Cornerstone), including course deployment, content management, user support, system and analytical reporting (preferable)
- Have a keen eye for innovation - coming up with new and better ways of doing things
- Self-organised and methodical, with strong attention to detail
- Problem-solving skills, with a curiosity and tenacity to resolve issues
- Be committed to learning about new technical solutions in order to become the SME in this field
- Personal drive and the ability to work effectively as part of a wider team
- Adaptable, service minded and adept at problem-solving to support the team at different locations throughout the world

**Why Hiscox?**

Be part of an international leading specialist insurer and work with colleagues across multiple locations across the world. You can look forward to technically interesting assignments in a challenging and supportive environment

Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation. There will be plenty of opportunity for on the job career development within a supportive environment.

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 2 years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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