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Delivery Advisor

2 semanas atrás

Lisboa, Portugal Tesla Tempo inteiro

Tesla participates in the E-Verify Program

What to Expect
- Enquanto consultor(a) de distribuição, será responsável por orientar os clientes durante todo o processo de entrega e por assegurar que tenham uma experiência excecional e sem complicações no momento da entrega do seu veículo Tesla. Será um(a) especialista na área da distribuição que agrega os seus próprios conselhos à solução de propriedade, validando-a e ajustando-a conforme necessário para assegurar uma entrega bem sucedida.
- A sua determinação para alcançar o sucesso terá de ser incansável, sendo que aquilo que o(a) motiva será a missão da Tesla de acelerar a transição global para a energia sustentável. Fará parte de uma equipa de vendas e distribuição mais alargada que trabalha de forma estreita e flexível em todas as tarefas. Espera-se que coopere frequentemente e demonstre uma mentalidade de coesão de equipa para atingir os objetivos de vendas e distribuição.

What to expect
- As a Delivery Advisor, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
- You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
- Assumir o cliente assim que a encomenda for efetuada e orientá-lo a durante todo o processo de entrega
- Validar e ajustar a solução de compra concebida pelo consultor da Tesla, por forma a assegurar um processo de entrega bem sucedido
- Criar uma solução de propriedade para clientes que tenham efetuado a sua compra sem interação anterior com a Tesla
- Utilizar a sua experiência na área da distribuição para auxiliar os clientes nos processos de financiamento, de retomas e de registo, bem como assegurar um processo de entrega atempado e sem problemas
- Comunicar regularmente com os clientes, estabelecendo as expetativas certas e fornecendo atualizações sobre os prazos de entrega
- Lidar com quaisquer dúvidas ou preocupações que os clientes possam ter sobre o processo de entrega e dar soluções para quaisquer problemas que surjam
- Garantir que toda a documentação necessária é preenchida corretamente e de forma atempada
- Cumprir rigorosamente todos os processos, de modo a assegurar um célere reconhecimento de receitas e obtenção de fundos
- Trabalhar de forma coordenada com outros membros da equipa Tesla, incluindo a equipa de Experiência de Distribuição e a equipa de Atendimento, por forma a proporcionar ao cliente uma experiência excecional e perfeitamente integrada
- Garantir que todos os clientes estejam satisfeitos com a sua experiência de distribuição e que quaisquer problemas sejam resolvidos de forma satisfatória
- Realizar entregas de veículos e
- Cumprir ou exceder os objetivos de distribuição e as métricas de desempenho

Deveres gerais:

- Trabalhar com uma mentalidade flexível para suprir as necessidades de vendas e de distribuição em toda a equipa
- Assegurar que os dados dos clientes e todas as ações são acompanhados com rigor e atualizados nos nossos sistemas internos
- Adotar e partilhar as melhores práticas com o seu concessionário Tesla e não só
- Informar os clientes sobre todo o ecossistema da Tesla e todas as soluções disponíveis para ir ao encontro das suas necessidades
- Em relação aos processos da Tesla, executar atempadamente as tarefas administrativas de vendas, incluindo fechar contratos, executar processos de financiamento e trabalhar em estreita colaboração com as partes interessadas relevantes para conseguir levar a cabo a tarefa
- Fazer a gestão de quaisquer deveres adicionais para cumprir requisitos empresariais mais abrangentes

What you’ll do
- Take over the customer once the order has been placed and guide them through the delivery process
- Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
- Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
- Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
- Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
- Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
- Ensure that all required documentation is completed accurate