Cbk Investigations Officer

**About the job**
- The CBK Investigations Officer is responsible to handle, manage and follow-up claims and queries regarding cash flows across several locations. The role deals with internal clients, counterparts and cash correspondents, being also responsible for dealing with several departments with Cash Management activities

**Your Main Activities Are**

Provide solutions and operational/market assistance, as well as accurate and useful operational insight to internal clients and teams

Perform Banking reconciliation

Communicate with correspondents and counterparts

Ensure that the investigation of any claim related to cash flows, either from clients or from counterparts, is solved within the desirable time frame, while assuring a quality support during the process

Follow the activity closely, i.e. monitoring volumes evolution, workloads, recurring issues and present solutions as well as ideas for improvement

Support management in all operational activity and also on the transversal projects when required

Actively participate in all projects developed within the Department and BNP Paribas Portugal

Monitor, report and mitigate the operational risk for all cases that the team is involved

Provide suggestions to improve processes and procedures

**Profile** and Skills to Success**

Bachelor Degree in Economics / Finance / Accounting or related

Up to 2 years of experience in Banking and Financial Operations or similar

Advanced level of English, both written and oral

Knowledge in MS Office Pack (Excel, PowerPoint, Word)

Attention to detail / rigor

Analytical ability

Client focused

Organisational skills

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- **Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services**that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking**division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

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- In case you are selected for this role, further documentation will be requested to support your hiring process.