Customer Operations

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.

**How you will contribute**

You will:

- Coordinate and initiate customer and employee master data changes for sales including processing of data.
- Support the implementation of organizational realignments for master data and administrative processes.
- Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
- Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
- Identify and implement master data simplification opportunities.

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in customer service, logistics or sales support
- Basic knowledge of sales systems and tools (including SAP and MS Excel)
- Solid communication and problem solving skills
- Ability to handle and resolve multiple queries, respond quickly and maintain composure

**What you need to know about this position**

This position involves the Coordination and management of the whole process of disputes regarding the responsibility of the commercial team. Management of disputes with the commercial team, disputes with or without incidence in order to ensure the approval or the complaint in case of dispute, in due time.

Also responsible for maintaining records and documents of Fleet, monitoring current market trends of fleet vehicles, assist with budgets, and policy and fleet procedures. Responsible for fleet management and liaising and communicating with the main fleet stakeholders: the global fleet manager, the procurement team and the Overheads team on budget issues.

**Your primary accountabilities would be**
- To welcome all disputes addressed to the commercial team; To do the screening by client / KA and analyze if documents meet all the legal requirements.
- To analyze the disputes based on: promotional plans, contract information and ad-hoc agreements provided by the Key Account. Determine whether the document issued by the customer is valid or if requires filling a complaint.
- Present to the Key Accounts the conclusions of the analysis of disputes with the following procedure recommendations.
- Approve in SAP the dispute after the approval of the responsible KA.
- To grant that SAP disputes are assigned to the correct Key Account, and take the corrective action if they are not.
- Report Trade Deals accruals, availability and ageing
- Partnering with the CS&L team.
- Help achieve business and commercial objectives by improving processes and reports
- Manage fleet maintenance schedules, budget and costs. Perform administrative support duties

**Education / Certifications / Knowledge**
- Degree in Management/Economy/Marketing/Computer Science/Applied Mathematics (preferred)

**Professional Experience**
- Experience in Sales 0-3 years (preferred)
- Experience in an Administrative role 1-2 years (preferred)
- Experience in Account Management 1-2 years (preferred)

**Languages**
- Portuguese (required)
- English (required)
- Spanish (preferred)

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
- Our people make all the difference in our succes_

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Sales Operations

Sales

Job Details

**Title**

Customer Operations & Fleet Specialist

**Function**

Sales

**Date**

1/29/2024

**Job ID**

R-124332

**Work Schedule**

Full time

**Job Type**

Regular

**Location**

**Lisbon, Portugal