IT Business Analyst for Microsoft Dynamics CRM

As an IT Business Analyst, you will be part of the global team responsible for Microsoft Dynamics and Power BI support.

In your new role you will:

- **Interact & Discuss with our Business Users**regarding the requirements and the design of solutions in the area of **Microsoft Dynamics CRM & Power BI**:

- **Run & Execute Operational Activitie**s**such as **Incident Management, Change Management, Problem Management and SLA**in the area of Microsoft Dynamics and Power BI and Power Platform
- **Perform feasibility analysis, scope projects**to prioritize deliverables and product functionalities
- **Review and edit requirements, specifications, business processes and recommendations**related to proposed solution
- **Partner with Internal & External**to develop **functional specifications**for Business Requirements
- **Support & Execute writing User story, Design, Development and Test Management**for Operational and Project Activities
- **Manage projects for proof of concepts and development/configurations of prototypes**together with internal and external experts within Microsoft Dynamics & Power BI
- **Ensure overall operations of Microsoft Dynamics & Power BI**in close cooperation with internal and external suppliers
- **Present and discuss results on different management levels**within IT and with our internal customers
- Identify, analyze and execute **improvement initiatives
**Your Profile**

As a true team player, you cooperate across boundaries, appreciate the contributions of other team members and respect their different attitudes and points of views. At the same time, you have a clear notion of how innovative IT solutions contribute to the commercial success of the company. In order to reach best results, you establish lasting relationships with your customers and listen actively to their thoughts and ideas. Furthermore, you know how to balance those requirements with technical or legal possibilities - and you are able to show them the added value of our available solutions.

You are best equipped for this task if you have:

- A **degree in Informatics, Computer Science, Data Science, Business Administration**or a similar field
- At least **3 years of experience**strictly related to the area of **Microsoft Dynamics CRM & Power BI**:

- Strong understanding of **OOB Microsoft Dynamics 365 CRM modules**and the functional configurations and capabilities of the product
- Experience with **Power Automate, Power Apps, Power BI**:

- Experience **designing configuration and customizations on Dynamics 365 CRM**, and understanding when OOB features can suffice, and when customization is required
- Experience in **business and IT management**to plan ongoing feature development and product maintenance
- Experience in **communicating and coordinating with internal business customers and other IT analysts**to determine software requirements and system impacts
- Experience in **DevOps processes and approach**:

- **Agile methodology experience**such as epics, user stories, features, MVP
- Understanding of **Azure DevOps tool for Requirement engineering, Test Management & Deployment**:

- Ability to **support Business stakeholders**in the preparation and validation of **UAT testing activities**:

- **Fluency in English.**Basic German language skills would be a plus

Please send us your CV in English

**Contact**:
Cláudia Rodrigues, LinkedIn

**#WeAreIn for driving decarbonization and digitalization.**
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
**Are you in?**
**- Welcome at Infineon Technologies Business Solutions in Porto -**

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.

Together, **Infineon Technologies Business Solutions**will continue to shape the fu