Head of Global Delivery Center

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

**You**:
Feedzai is building its first-ever Global Delivery Center (GDC) in Portugal—a key strategic hub in our global professional services and delivery model. As the Head of the GDC, you will lead a diverse, multidisciplinary team including project managers, delivery managers, software engineers, data scientists, and business analysts. You will be responsible for establishing and scaling the GDC to ensure world-class delivery, operational excellence, and exceptional client value. This role requires a visionary leader who is both strategic and execution-oriented, and who understands the importance of people, process, and performance in scaling global delivery.

**Your Day to Day**:
**Strategic & Organizational Leadership**
- Define and execute the vision and strategy for the GDC aligned with global business objectives;
- Establish best-in-class delivery and engineering practices to support scalable growth;
- Build strong alignment with global stakeholders in Customer Success Regional Delivery, Product, the Center of Excellences;
**Delivery & Execution Excellence**
- Oversee the successful delivery of complex software projects across fintech clients;
- Implement and optimize delivery frameworks (Agile, Scrum, Hybrid) for predictability and quality;
- Track and improve key delivery metrics: schedule adherence, quality, scope, and velocity;
**Talent & Culture**
- Hire, inspire, and develop high-performing teams across engineering, data, and delivery functions;
- Champion an inclusive, collaborative, and learning-driven culture aligned with Feedzai's values;
**Stakeholder & Client Engagement**
- Serve as a senior liaison to internal and regional stakeholders—ensuring clear communication and shared accountability;
- Partner with Sales and Customer Success to understand customer needs and co-design delivery solutions;
**Operational & Financial Management**
- Build efficient operational structures and governance frameworks for the GDC;
- Own the P&L of the GDC; track utilization, cost optimization, and delivery margin;
- Ensure compliance with company policies, local labor laws, and data security regulations;
**Continuous Improvement & Innovation**
- Embed continuous improvement, automation, and innovation in delivery practices;
- Provide structured feedback loops to the Centers of Excellence (CoEs) and Product teams;
- Lead initiatives to drive AI-enabled and GenAI-enhanced delivery models.

**You Have & You Know-How**:

- Bachelor's or Master's degree in Engineering, Computer Science, Business, or related fields;
- 10+ years of experience in software delivery or professional services, with 5+ years leading cross-functional teams;
- Experience establishing or scaling a delivery center or shared service organization, ideally in a global tech or fintech company;
- Strong understanding of delivery models (onsite/offshore/hybrid) and distributed team leadership;
- Excellent people leadership, stakeholder engagement, and communication skills.

**The Customer Success Team**is responsible for building lifetime customers by enabling value realization through optimized adoption of Feedzai products and services. We collaborate with our clients through each phase of the customer journey to ensure we collectively have the right success plans maximizing enablement, engagement, adoption and customer health always with a value driven mindset. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. **Join Us**

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**Your First 30-Days at Feedzai**:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team

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**Feedzai is an Equal Opportunity Employer a