Client Service Analyst
Há 4 dias
Job Title: Client Service Analyst
Contract: Permanent
Location: Oeiras, Portugal
At IQVIA, we deliver on our mission by helping to speed drug development, ensuring product quality and safety, improving commercial effectiveness, getting the right treatments to patients, improving access and delivery of healthcare, and ultimately driving better health outcomes. With IQVIA Connected Intelligence we’re able to achieve powerful results by connecting unparalleled data, advanced analytics, innovative technologies, and deep healthcare and scientific expertise. This enables a highly customized approach to address unique challenges.
Role Summary:
As a Client Service Analyst, you will be responsible for ensuring access, delivery, and training of the purchased IQVIA’s services, while building strong business relationships with clients. Additionally, you will identify opportunities to expand current or new services and increase revenue.
Key Responsibilities:
- Establish and build positive business relationships with clients, understanding their requirements in terms of data and services
- Expert understanding of all IQVIA data sources
- Serve as an expert contact for clients using IQVIA data, software and services.
- Ensure all contracted services are delivered with quality and in a timely manner, as well as ad-hoc requests
- Coordinate internal production of regular client deliveries with offshore teams (India and Philippines)
- Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues
- Responsible for identifying opportunities and growing revenue within current and new clients
- Conduct client training on all aspects of IQVIA data and systems
- Conduct client service meetings at customer site
Skills, Education and Experience Required:
- Bachelor's degree in Health Care, Economics, Market Research, or a related field;
- 2 years of related work experience, preferably within the pharmaceutical industry;
- Excellent communication skills (both written and verbal);
- Strong organizational and time management skills, with the ability to prioritize tasks effectively;
- Expert problem-solving, analytical, and customer service skills;
- Excellent team player, with the ability to work autonomously when needed;
- Experience using Microsoft Office, including Excel, PowerPoint, and Outlook;
- Fluent in Portuguese and English, both spoken and written.
Beneficial Skills and Experience:
- Knowledge of the pharmaceutical and healthcare market
- Experience working with cross functional and multi-geographical teams
- Experience providing training to others
- Knowledge of time series analysis and statistical modelling
- Experienced in the use of Microsoft office PowerBI and/or Access
What we offer:
- Initial training of the different data, services and tools of IQVIA
- LinkedIn Courses on a variety of areas to improve or create new skills
- Positive team environment of mutual help and support
- Company initiatives for networking and bonding between co-workers (for example: volunteer actions, after-work social events, sports tournaments, etc.)
- Hybrid model of work (home and office)
- Competitive salary and benefits
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
-
Service now business analyst
Há 2 dias
Porto Salvo, Portugal KCS IT Tempo inteiroAt KCS IT , we stand for equality and value diversity. We foster a safe, diverse environment where opportunities are equal for all employees! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the position are welcome! We're looking for the...
-
Service now business analyst
3 semanas atrás
Porto Salvo, Portugal KCS IT Tempo inteiroAt KCS IT , we stand for equality and value diversity. We foster a safe, diverse environment where opportunities are equal for all employees! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the position are welcome! We’re looking for the...
-
Service Now Business Analyst
Há 3 dias
Porto Salvo, Portugal KCS iT Tempo inteiroAt KCS IT , we stand for equality and value diversity. We foster a safe, diverse environment where opportunities are equal for all employees! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the position are welcome! We're looking for the...
-
Business Analyst
3 semanas atrás
Porto Salvo, Portugal ITDS Tempo inteiroJoin ITDS – A Leading Business Consultancy & IT Engineering Firm ITDS is at the forefront of business consultancy and IT outsourcing, with offices in Amsterdam, Warsaw, Wroclaw, Lisbon, and Porto. Our team of 600+ experts blend deep industry experience with cutting-edge knowledge in technology, law, and digital marketing to help clients reach new heights....
-
It risk
3 semanas atrás
Porto Salvo, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
-
Business Analyst
Há 3 dias
Porto Salvo, Portugal Hexa Consulting Tempo inteiroJoin Hexa Consulting as an IT Business Analyst!At Hexa Consulting, we believe transparency fuels great tech careers—and we're on a mission to make IT more human, more diverse, and more exciting.Based in Portugal, we're proud to support the growing IT market with smart solutions and even smarter people.Our goal? Build strong relationships Be a trusted,...
-
Conseiller en Service Client Francophone
3 semanas atrás
Porto Salvo, Portugal BNP Paribas Tempo inteiroConseiller en Service Client Francophone - H/F/X - Porto - CDI – HybrideRejoignez-nous chez BNP Paribas Cardif, l'Assureur pour un Monde qui change.Chez BNP Paribas Cardif, nous ne sommes pas seulement un fournisseur d'assurances ; nous sommes des pionniers qui façonnent l'avenir de l'industrie. En tant que leader mondial sur le marché de l'assurance,...
-
Conseiller en Service Client Francophone
3 semanas atrás
Porto Salvo, Lisboa, Portugal BNP Paribas Tempo inteiroConseiller en Service Client Francophone - H/F/X - Porto - CDI – HybrideRejoignez-nous chez BNP Paribas Cardif, l'Assureur pour un Monde qui change.Chez BNP Paribas Cardif, nous ne sommes pas seulement un fournisseur d'assurances ; nous sommes des pionniers qui façonnent l'avenir de l'industrie. En tant que leader mondial sur le marché de l'assurance,...
-
Senior Data Analyst
3 semanas atrás
Porto Salvo, Portugal ITDS Tempo inteiroJoin ITDS – A Leading Business Consultancy & IT Engineering Firm ITDS is at the forefront of business consultancy and IT outsourcing, with offices in Amsterdam, Warsaw, Wroclaw, Lisbon, and Porto. Our team of 600+ experts blend deep industry experience with cutting-edge knowledge in technology, law, and digital marketing to help clients reach new heights....
-
IT Service Management Analyst
3 semanas atrás
Porto, Portugal FCamara Tempo inteiroDescrição da vagaO nosso cliente é uma empresa de referência no setor do retalho, com presença em Portugal e Espanha. Líder no seu segmento, investe continuamente em tecnologia para melhorar a experiência dos seus clientes e, desta forma, conta com o nosso apoio para um dos seus projetos de e-commerce. Se és um(a)IT Service Management Analyste...
