Customer Support Consultant

Há 7 dias

Braga, Portugal Node4 Tempo inteiro

**Become a change maker and join Node4.**

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

**About the role**

We are seeking an enthusiastic and self-assured individual with strong communication skills, adept at collaborating within a team and comfortable engaging with individuals at all organisational levels.

The responsibilities include investigating and resolving incidents, maintaining accurate incident records, escalating when necessary, conducting customer handovers, documenting processes for key users, and facilitating knowledge transfer.

Additionally, the role involves close collaboration with project teams during the hypercare period, aiding in the transition to onboarding support, providing end-user training, updating teams on functionality, and offering training sessions. There is also the potential for consultancy assistance on projects post-go-live, showcasing the diverse and dynamic nature of the position.

**What will you bring?**
- Excellent customer service skills & confident relationship creator.
- Dynamics NAV/Business Central’ experience & familiarity with common third party products.
- An enthusiasm and a passion for Microsoft Dynamics, MB-800 Certification preferable.
- Initiative and proactive approach with experience working from and with a support desk.
- The ability to work on your own and an approachable team player.
- Natural ‘can do’ attitude & analytical approach to issues with new customers that may not be documented.
- Experience of delivering training in a virtual classroom environment.
- Excellent documentation and presentation skills

**What can we offer you?**
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

**Why join Node4?**

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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