Customer Support

Há 6 dias

Oeiras, Portugal Manning Global Tempo inteiro

Our client, a leading global IT service provider, is recruiting Customer ** Customer Support ** to join their pro ject in Portugal **.**

**Position Title**:
**Customer Support**

**Position Type**:

- FTE**Start Date**:

- ASAP**Location**:

- Oeiras, Lisbon, Portugal**Contact**:

- Hemavathi M| +49 (0)89 23 88 98 66**Responsibilities**:
- Understanding the products and services provided by the company.- Knowing and identifying the customer's needs.- Recommending products and services as per the customer requirements.- Maintaining customer relationships.-
- Recording and document customer complaints.- Diverting the call to the relevant departments.- Providing excellent customer service and customer satisfaction.- Maintaining the confidentiality of client’s & Customer information.- Following up with the customer as and when needed.- Taking feedback from the client and Customer.- Resolving customer issues in a polite and professional manner.

**Qualifications**:
- Bachelor’s degree or equivalent experience.- Experience working in the Customer Service department as a Customer Service- Associate, Customer Service Representative, or a similar position.- Proficiency in Customer Relationship Management tools such as Zoho, Salesforce, CRM etc.- Demonstrate accountability and ownership of issues.-
- Good interpersonal and organizational skills.- Exceptional data entry skills.- Multi-Tasking ability.- Working experience with MS Office Tools.- Excellent time management skills.
- For more details contact:- Quoting reference:
- PT_MGHM_CS_- Or call
- **_ Hema_**

*** on:
- +49 (0)89 23 88 98 66- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _
- _- _
- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _- _

**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

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**Timișoara (RO) - Madrid (ES) - Istanbul (TR) - Mexico (DF) - New Delhi (India)

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