Customer Support

1 semana atrás

Portugal HRM Institute for RealRec Tempo inteiro

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.
- **Fast and easy recruitment process**:

- **Location**: Lisbon
- **Work Type**: On-site

**The project**:
We are looking for Dutch-speaking individuals who are eager to learn and grow in a customer service role to join our team in Lisbon. You will be supporting a globally recognized company and helping customers by providing friendly and effective assistance.

**Your Responsibilities**:

- Handle inbound and outbound customer interactions via phone or digital channels, identifying and addressing their needs promptly.
- Deliver excellent customer experiences through professional, brand-aligned communication.
- Aim for First Contact Resolution by effectively using available tools and information.
- Act as a brand ambassador with strong knowledge of the products, services, and company values, continuously learning and improving.
- Create sales and retention opportunities by engaging customers, promoting relevant offers, and building lasting relationships.

**Requirements**:

- **Dutch language (C2)**:

- **English language (B2)**:

- Willingness to learn and develop new skills in a dynamic, international environment.
- Positive attitude and motivation to grow within a customer-focused role.
- Good communication skills and ability to build rapport with customers.
- Team player with a proactive and solution-oriented approach.

**What you will gain**:

- Full time contract
- Base salary without accommodation: 1400 €
- Base salary with accommodation: 1150 € (room in shared apartment with bills included paid by the employer during the contract)
- You will also receive payment for completing the training

**IF YOU ARE MOVING FROM ABROAD - permanent relocation package**:

- Airport pick-up and administrative assistance with your registration in Portugal;
- Refund of the flight expenses after 9 months after the 1st day of hiring;
- Accommodation in the city - discounted from the salary
- Integration activities: Portuguese lessons, sports and other opportunities for integration

Note: EU citizenship or full working rights are required

DutLis

Pay: 1,150.00€ - 1,400.00€ per month

Application Question(s):

- When you can start working?
- Are you based in Lisbon or ready to relocate there?

**Language**:

- Dutch (required)
- English (required)

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