Customer Success Specialist

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We are looking for a Customer Success Specialist to join our Lisbon Hub In this role, you will work with our mid-tier customers throughout their post-sale journey, engaging at key touchpoints such as onboarding, adoption, retention, and identifying expansion opportunities. Your focus will be on driving customer satisfaction by understanding each client’s unique business needs and offering real-time, best-practice recommendations to maximize value. If this sounds like the next step in your career, we’d love to chat

**Your new adventure**:

- Quickly engage customers in strong discovery to uncover pain points and drive risk resolution, implementation improvement, and upsell opportunities
- Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment
- Advise customers on the most appropriate features for their specific business needs to drive expansion
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Tailor content and communication style to service a variety of stakeholders, from senior executives to end-users
- Act as the customer’s primary point of escalation, when required, to help manage customer expectations and deescalate frustrations
- Serve as the voice of the customer with internal teams, advocating for their business needs to keep cross-functional teams abreast of changing market needs and customer pain points
- Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries

**Does this sound like you?**:

- Experience in commercial or customer-facing roles
- Track record of success in nurturing professional client relationships
- Excellent active listening skills to quickly synthesize information and offer advice in real time during customer interactions
- Ability to understand customer pain points and requirements, and translate them into use cases and potential business value
- Working knowledge of the enterprise software market with the ability to learn new software quickly
- Existing understanding of multiple popular industry CRM platforms to consult customers
- Ability to manage competing priorities and adapt quickly without losing personal touch with customers or strategy
- Ability to maintain self-awareness to manage customer escalations while following all established work processes
- Willingness to stay up to date with product changes and maintain strong knowledge of all product features
- Fluency in English and Portuguese

**Why Pipedrive?**:

- ** People-first culture -**Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
- ** Unlock potential -** Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
- ** We’ve got you -**Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
- ** Grow with us -**Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
- **Packed with purpose -**Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

LI-ME1 #LI-Hybrid

We are looking for a customer success manager to join our team in Florida and act as a trusted advisor for their portfolio and key stakeholders.