Scheduling Specialist

2 semanas atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**Scheduling Specialist - Dutch Speaker (Part Time Remote)**

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. We are presently developing our tech footprint in Lisbon (Parque das Nações).

As a TCSO Scheduling Specialist with HCL Technologies, you will be supporting our Dutch and Flemish speaking stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels.

**Responsibilities**
- Monitor and balance stakeholder call activity and the workload of external Service Providers, utilizing internal Xerox database systems.
- Identify barriers that limit the working capacity of external Service Providers, and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
- Contact stakeholders and their dedicated Xerox support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
- Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
- Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.

**Qualifications**
- High School Degree or Secondary School Completion Equivalent. A Bachelor’s Degree in any field is preferred.
- Advanced level usage of the Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
- The ability to multi-task and analyse various profiles at the same time, as is relevant to solve any arising issues.
- Role model behaviours, and accountability for personal errors and correction.
- Specialized Customer Service Skills, especially with strong capacity to influence customer opinion and direction.

**Skills**
- Required Language Thresholds:

- Dutch: (C2: Native-Level Fluency)
- English: (B2-Independent User Level)

**We're Offering These Benefits**
- Permanent contract;
- Competitive salary;
- Private health and life insurance from day one in the company;
- Working hours: Monday to Friday, day shift, 5 hours per day;
- **Remote**;
- Meal allowance on card/voucher;
- Career progression opportunities;
- Parenthood program;
- Discount for one of the most known gyms in Portugal;
- Staff canteen with varied food options and river-facing balcony seating

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

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