Customer Service Agent

Há 4 dias

Porto, Portugal Bluwalk Tempo inteiro

**Company Description**
Bluwalk is an urban mobility operator whose mission is to facilitate access and improve quality of work opportunities in the field of mobility. Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments. Was highlighted by the Financial Times (FT1000 Europe’s Fastest Growing) for two consecutive years,positioning itself in one of the years as the Portuguese company with the fastest growth.

Working at Bluwalk means joining a dynamic and innovative team determined to reach the highest levels of professional diligence and excellence. That’s why we invest in selecting the best professionals to work with and helping them grow. We believe in talent, provide top-notch tools and create opportunities for our associates to reach their full potential (know more).
**Job Description** Customer Service Agent**

**The job will require you to**:

- Maintain a strong focus on customer requests and retention;
- Serve as a gatekeeper for the company, ensuring customer satisfaction and delivering professional support in a positive and empathetic manner;
- Adhere to established procedures, guidelines, and communication policies;
- Offer feedback and propose solutions to enhance our services and processes.
- At least 1 year of experience in customer service;
- Customer-oriented with the ability to adapt and respond to different types of people;
- Strong skills in telephone handling and active listening;
- Excellent communication skills, both written and verbal;
- A young, innovative, determined individual committed to organization and quality in their work;
- Conversational proficiency in English;
- University degree (a plus).

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