Outbound Call Centre Sales Agent

As an Outbound Call Centre Agent, you’re the one who champions the key aspects of the operation. Your role will be to deliver set targets via Outbound calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.

This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers.

Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI’s.

**Expectations of the new role**:

- Make outbound calls and deliver key metrics whilst representing the **Eir brand**:

- Identify and assess customers’ needs to complete sale or retain and re-contract
- Build sustainable relationships and trust with customers through open and interactive communication
- Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion
- Maintain a positive empathetic and professional attitude toward customers at all times
- Responding to customer inquiries in a positive prompt manner.
- Contributes to the overall team performance and exceed targets
- Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
- Support business growth by generating sales leads, add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity.
- Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.
- Target driven, with a strong sales focus and desire to exceed.
- Ability to work of own accord to achieve and exceed sales and retention targets.
- Excellent communication and interpersonal skills, both written & verbally.
- Excellent problem resolution ability and to be self-motivated.
- Competitive individual with the ability to work both independently and as part of a team.
- Excellence in the English Language - written and spoken.
- Professional telephone manner essential.
- Faultless and fast at typing and a good multitasker.
- Customer and Sales Obsessed.
- Knowledge of telecommunications industry a plus.
- Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment.
- Be able to demonstrate previous lead generation success, an advantage.
- Assertive, confident, competitive, and energetic.
- Superb attention to detail is a prerequisite.
- Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers.
- Flexibility regarding working hours is a must

**What we offer**:

- **Fully paid training** program.
- **Attractive performance bonuses** (monthly).
- **Additional benefits**: health insurance, transportation allowance, meal card/ticket, and more.
- **Modern and welcoming office space.**:

- **Job stability and long-term career development**.

**Language required**:

- **English (minimum C1 level - required)**

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have all documents needed to work in Portugal?
- Are you currently living in Portugal ?

**Experience**:

- sales, or outbound sales environment: 1 year (required)

**Language**:

- English (required)

**Location**:

- Porto, Distrito do Porto (preferred)