Project Manager

Há 3 dias

Braga, Portugal Webhelp Tempo inteiro

**About Webhelp**:
**Webhelp **is a French multinational BPO company that is making business more human for the world’s most exciting brands.   **By choosing Webhelp**, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at** Webhelp** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**As a Project Manager, you will**:

- Analyze project results and define the necessary action plans.
- Ensure quality/customer demands efficiently.
- Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project.
- Manage turnover and absenteeism and put in place necessary action plans.
- Ensure the availability of production means (material, tools, technical resources) and human resources.
- Ensure the reporting requirements of the project.
- Prepare and lead production/steering committees and client visits.
- Performance of multiple tasks inherent to team management.

**We are looking for**:

- **Fluent in English (C1/C2) Mandatory**:

- **A good level of French is a plus**:

- **Previous experience in this role in a contact center environment **or similar business with good references. (2 years)
- Ability to adapt to a fast-paced industry
- Strong analytics skills
- Excellent guidance & coaching skills
- Proactive, self-motivated, and a great team player
- For citizens of non-EU countries, it is mandatory to have a valid work permit

**We offer you**:

- Competitive wage
- Meal allowance paid in card
- Performance bonus
- Investment in training and personal development
- Opportunities for career progression and international possibilities through the Webhelp International Mobility Program
- **Hybrid Position in Braga, Portugal**

**Life at our company**:

- Work with a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world
- All submissions will be treated confidentially under the General Data Protection Regulation._

**Webhelp Portugal** is an equal opportunity employer.

**Webhelp** considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

**Language**:

- English (required)
- french (preferred)

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