Accounts Payable Service Desk Analyst

**Accounts Payable Service Desk Analyst - English (M/F/D)**

It’s an exciting time to be part of our collaborative inclusive team. Come and join our Global Business Services team on our journey to improve the well-being of millions. Together we can make a difference

**About the role**:
Step into a role where every interaction makes an impact. As a Service Desk Analyst, you'll be at the heart of our operations, providing essential first-line support while gaining a 360º view of our business. This is your chance to collaborate across teams, navigate diverse challenges, and become a key player in driving seamless solutions for stakeholders worldwide. If you’re passionate about problem-solving, eager to understand how businesses operate from all angles, and ready to help shape a culture of excellence, this is the opportunity for you.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

**What you will do**:

- Develop and execute the service desk function for GBS SAS globally, collaborating with service line operations teams to ensure seamless implementation and delivery.
- Use in-depth knowledge of all processes within the service line to implement effective solutions that meet and exceed stakeholder needs.
- Manage and resolve customer requests and “unstructured” tickets (with no defined resolving team) within agreed timelines, ensuring prompt and efficient support.
- Resolve “within scope” tickets leveraging personal expertise and shared knowledge, as defined by the Service Excellence and Service Desk Managers.
- Act as an ambassador for the internal service management system and other tools, promoting best practices and effective utilization.
- Contribute to the development and implementation of new service management technologies, tools, and processes, including automation opportunities.
- Foster collaboration across organizational units, ensuring effective communication with customers and key stakeholders within the matrix and wider organization.
- Drive continuous improvement by collecting, transferring, and utilizing knowledge to enhance services and solutions.

**Who you are**:

- Preferable bachelor’s degree in Finance or equivalent fields.
- Experience in an accounts payable and/or service desk role strongly preferred.
- Have hands-on experience with systems such as SAP, Invoice Track, Office 365, and ticketing tools, demonstrating technical proficiency.
- Bring a spirit of collaboration, a polite and positive attitude, and a knack for solving problems with creativity and care. Embrace a service-oriented mindset and the ability to see the big picture, driving meaningful change and contributing to long-term success.
- Fluent in English - **All Applicants are requested to deliver their CV in English language.**

**What we can offer you**:
With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards.

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**Application End Date**:
04 mai. 2025
**Job Requisition ID**:Essity253133