German Speaking Customer Service

1 semana atrás

Lisboa, Portugal SpotON Connections Tempo inteiro

**GERMAN SPEAKING CUSTOMER SERVICE - LISBON**

On behalf of our Client in Lisbon, we are recruiting for Customer Service Agents The company provides Customer Service, Acquisition, Technical, Marketing, and other services to some of the largest and most recognizable brands globally.

**About Lisbon**:
Lisbon is a very attractive city for relocation, the city has a unique character and when comparing to other European Capitals (Paris, Berlin, London and more ) it has a very affordable standard of living Lisbon really has something for everyone - Vibrant City life, beautiful beaches as well as amazing Green spaces Portugal has won a lot of awards and has positioned itself as one of the best places for expats to live globally and we can see why

**About the role**:

- Establish an efficient, courteous and personalized contact with customers by phone, in German.
- Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
- Being multitasking and adapting to a very dynamic environment.
- Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
- Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
- Establish and maintain effective collaboration with client’s partners.
- Be able to maintain a constructive state of mind even in difficult situations.

**Requirements**:

- Fluency in written and spoken German and English.
- Customer Service Minded, Customer Satisfaction is paramount.
- A Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
- Teamwork - Passion for teamwork.
- Communication - Excellent verbal and written communication.
- Resistance and Autonomous
- Adaptable and able to problem solve.
- Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
- Availability - Flexibility - Work in rotary schedule.
- Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
- Availability - Flexibility - Work in rotary schedule.

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