Technical Support Specialist

2 semanas atrás

Lisboa, Portugal Workster Tempo inteiro

Workster is partnering with a growing platform specializing in **integrated network and digital solutions for the hospitality industry**. With a unique focus on high-speed internet access, entertainment systems, and converged network solutions, this company is committed to helping hotels enhance their guest experience through seamless connectivity and digital integration.

**Your Role**

As a **Technical Support Specialist in Networking**, you will provide turnkey support to all installed-base customers across the platform’s range of services. You’ll work within a high-demand technical environment, focusing on networking-related inquiries and systems support, ensuring swift and effective issue resolution or escalation when necessary.

Key responsibilities:

- Serve as the **Tier 2 technical contact**, quickly assessing and investigating network issues to resolve them or escalate as needed.
- Act as the primary support for networking-related technical issues, providing remote troubleshooting and detailed operational assessments to meet customer needs.
- Analyze data to identify the root causes of technical problems, performing remote testing and using diagnostic software as necessary to restore optimal network performance.
- Support systems’ operation by maintaining and testing equipment, offering troubleshooting solutions, and ensuring high-performance network configurations.

**Your Qualifications**
- Proficiency in English (C1); knowledge of German, French, Italian, Spanish, or Portuguese is a plus.
- Strong analytical and problem-solving skills, with a history of effective multitasking and network troubleshooting.
- Exceptional communication skills, with a proven ability to adapt your interaction style to meet customer needs.
- Solid technical background in **TCP/IP and networking protocols (Switching, Routing)** and familiarity with network operations.
- Hands-on experience in managing both **LAN and MAN (Layer 2 & Layer 3)** and in handling **Wireless Networks (802.11x)**.
- Familiarity with common industry brands and hardware configurations in production environments.
- Network vendor technical certifications (e.g., **Aruba, Ruckus, Cisco, Brocade**).
- B.S. or equivalent in IT or Engineering is a plus.

**The Offer**
- Competitive base salary
- Convenient office location in central Lisbon
- Dynamic, multicultural team with ample career growth opportunities
- Meal allowance + Private Health Insurance
- Shift flexibility: Primarily 07:00-16:00 or 13:00-22:00, with night shifts rarely required
- Ongoing training and professional development in a high-growth field

Please send CV to

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