Senior Technician Application Support

SENIOR TECHNICIAN APPLICATION SUPPORT (JOB NUMBER: 2306GFSO15378)

**About the job**
- FRESH is the new IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market. FRESH is a new worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices
- FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams
- FRESH is part of the ITG organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT)
- Fronting team located in Lisbon is in charge of administration and production support of accounting back-office tools (input and control accounting tools), user support and tools availability communication towards users
- In addition, the team will be the first level of support (Ticketing/Rerouting) for all Finance & Risk

**Your Main Activities Are**
- Regular dialogue with Production Stakeholders
- Regular dialogue with Project Stakeholders
- Pillar 1 - Control Integrity and Data availability
- Pillar 2 - Administrate Finance Systems
- Pillar 3 - First level of Support for Incident and Request linked to Finance Systems
- Pillar 4 - Proactivity in the communication
- Participate in implementing Project (new systems/new process)
- Ensure the high team standard are respected performing recurrent controls
- Training in support tasks

**Profile and Skills to Success**
- Bachelor’s Degree in Business or Engineering or Master’s Degree in Information Technology
- Between 2 to 5 years of Professional Experience in Support or in Project for Financial Systems ideally
- Proficiency level of English
- Client Care
- Hands-on experience of systems’, interfaces and IT processes investigation
- Problem solving and action / change management oriented
- Ability to work in team mode and support other colleagues in a changing perimeter
- Knowledge of Microsoft Office (Excel)
- Strong analytical skills and ability getting a general overview of situations and issues
- Good organization skills and commitment to deliver
- Ability to manage multiple responsibilities and duties (support on wide system scope)
- Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise
- Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus
- Knowledge of financial accounting and management accounting processes, standards, controls and systems

**About the Team**
- Ensure follow the sun Business Support on the tool’s usage and incidents
- Regular dialogue with Production reporting stakeholders
- Regular dialogue with Project stakeholders

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on tru