Customer Support Agent French

Há 7 dias

Lisboa, Portugal TLFE PT Tempo inteiro

TLF is a team of experts in IT, marketing, advertising and promotion activities. A team of experienced, hardworking and creative people who are never short of ideas that work best for your business. As an innovative software development company, TLF navigates the business landscape via industry knowledge and digital capabilities. We combine results-driven digital transformation strategies and data engineering at scale. Being a technology agnostic IT services provider, we advise and implement the best enterprise business solutions to help realize your digital strategy.

We are looking for an outgoing and highly motivated Customer Support Agent to deal with our customers. The CS Agent plays a key role in optimizing the customer experience and also work with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.

Training will start immediately after recruiting process ends.

Main responsibilities:

- Build and maintain a strong relationship with customers by providing prompt and accurate service in order to promote customer loyalty via several media channels.
- Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate customers' monetary transactions.
- Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the products.
- Communicating with the Marketing department to escalate and solve any issue that may arise.
- Ensuring delivery of excellent customer service to resolve any kind of inquiry.
- Being aware and keeping up to date with all the procedures related to your department.
- Being able to point out any process weaknesses and escalate it to the management.

Key requirements:

- Excellent communication skills in French (writing and speaking - native level).
- Good command of English.
- Highly motivated team player.
- High level of empathy.
- Able to work in a high-volume work environment.
- Self-motivated with a positive attitude and good problem solving skills.
- Previous experience from a customer service position is an asset.

Additional information:

- Full time position, based on the outskirts of Lisbon (Carnaxide).

Package:

- 40 working hours per week (work in shifts 08h00-17h00 / 12h00-21h00 from Monday to Sunday with 2 rotating days off per week).
- Food Allowance.
- Transport Allowance.
- Gym allowance (after 6 months working)
- Quarterly event activities.
- Health and dental insurance.
- Birthday gift
- Company anniversary gift

**Salary**: 20,000.00€ - 25,000.00€ per year

**Language**:

- native French (required)

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