Information Technology Support Technician

Há 4 dias

Lisboa, Portugal Asseco PST Tempo inteiro

Lisboa-

**Information Technology Support Technician**:
Procuramos integrar IT Support Technician na nossa Information Systems Unit.

**Função**:
Os membros do nosso **IT Service Desk** fornecem assistência técnica e suporte aos utilizadores finais, garantindo o bom funcionamento dos sistemas informáticos e dispositivos. Os IT Support atuam como o primeiro ponto de contacto para resolver problemas técnicos e apresentar soluções eficazes.

**Principais Responsabilidades**:

- Gestão de Infrastruturas Tecnológicas e Sistemas do Grupo
- Análise Tecnológica
- Gestão e Análise de Pedidos
- Suporte Técnico e Formação a Colaboradores

**Responsabilidades Técnicas**:
Hardware:

- Montagem e manutenção de computadores e dispositivos móveis (Laptops e Smartphones).
- Diagnóstico de falhas de hardware.
- Instalação e configuração de periféricos (impressoras, scanners, etc.).

Sistemas Operativos:

- Instalação, configuração e manutenção de sistemas operativos Windows, macOS e Linux.
- Gestão de contas de utilizador e permissões.
- Atualizações e patches de segurança.

Redes:

- LAN, WAN, Wi-Fi
- Resolução de problemas de conectividade/rede.

Microsoft:

- Instalação e configuração de software Microsoft (Office 365, Teams, etc.).
- Suporte a aplicações internas da empresa.
- Gestão de software antivírus e de segurança.

Microsoft Intune:

- Gestão de dispositivos através do Microsoft Intune.
- Implementação de políticas de segurança e conformidade.
- Configuração e gestão de perfis de utilizador e dispositivos.

Suporte Remoto:

- Utilização de ferramentas de suporte remoto (TeamViewer, AnyDesk, etc.).

Segurança da Informação:

- Implementação de políticas de segurança.
- Backup e recuperação de dados.
- Proteção contra malware e outras ameaças.

Diagnóstico:

- Identificação e resolução de problemas técnicos.
- Uso de ferramentas de diagnóstico e logs de sistema.

Documentação:

- Criação e manutenção de documentação técnica.
- Registo de incidentes e soluções em sistemas de ticketing.

**Perfil**:

- Formação em Tecnologias de Informação
- Experiência profissional superior a dois anos em posições similares IT Service/Support
- Inglês (Intermediate Level)

**Conhecimentos Técnicos**:
**Perfil Técnico Valorizado**
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Windows Server Fundamentals
- Certificado Profissional de Suporte de TI - Google
- HDI Desktop Support Technician
- CompTIA Network
- ITIL Foundation

**Benefícios**:

- Seguro de saúde
- Seguro de vida
- Telemóvel
- Plano de benefícios flexíveis
- 3 dias adicionais de gozo de férias após o primeiro ano completo de vínculo laboral
- Modelo híbrido de trabalho e flexibilidade de horário
- Forte aposta na formação personalizada quer através de programas internos, quer externos e certificações técnicas**Contacto**:
**Recursos Humanos**:

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