Assistant(E) Clientèle Francophone

**Project details**:

- **Start date**: 04.09 or 25.09
- _As a _**French & English Customer Advisor,**_ _you’ll assist users and enhance their platform experience, driving business success._
- **Signing bonus: €2000 (**€500 paid after 3, 6, 9 & 12 months)
- **Work in our modern office in Lisbon,** _**Parque**_ **das**_**Nações**_
- Recruitment & hiring process 100% online

This job is to support a **leading provider of payment solutions and business technology.**

Their **innovative platform** helps businesses of all sizes process payments, manage inventory, schedule appointments, and handle online orders seamlessly. By streamlining daily operations, they enable businesses to work more efficiently and enhance customer experiences.

**Your responsibilities**:

- **Assist business clients in French & English** with inquiries, troubleshooting, and platform optimization.
- **Verify account details**and ensure adherence to security and regulatory standards.
- Quickly identify and resolve customer issues to improve their experience.

**Our expectations**:

- **You speak French in proficiency (min C2)**:

- **You speak Fluent English (C1)**:

- You are self-motivated, and you like to work in the team
- You are looking for an energetic environment

**Main duties**:

- **Starting date**:04.09 or 25.09
- Full time employment, 6 months fixed-term renewable contract
- Private Health insurance with a dental plan
- **Work in our modern office in Lisbon,** _**Parque**_ **das**_**Nações**_
- Training is provided at the beginning of the work
- Recruitment & hiring process is 100% online
- **Rotating work schedule**:24/7 (8 hours/day, 40 hours/week, 5 days/week) - 2 rotating days off

**Competitive salary and remuneration system**(incl. Meal allowance)
- **Basic salary: 900€ gross per month**:

- **2 extra salaries per year**:

- Fixed project **bonus**: 50€ gross/month
- meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
- Night shift allowance (if applicable)
- Transport allowance - 20 €/month
- **Signing bonus: €2000 (**€500 paid after 3, 6, 9 & 12 months)

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Type d'emploi : Temps plein

Rémunération : à partir de 1 044,00€ par mois

Question(s) de présélection:

- Your current location:

- When is the closest possible date to start for you?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Is French your native language?
- Do you speak English at working proficiency level (min. C1)?
- Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Are you ready to work in our Office in Lisbon Oriente area?

Formation:

- High school or equivalent (Requis)

Langue:

- français min C2 (Requis)
- anglais min C1 (Requis)

Date de début prévue : 04/09/2025