IT & Security Support

Há 2 dias

Lisboa, Portugal Sepio Systems Tempo inteiro

**Who We Are**:
Sepio is a fast-growing start-up in the cybersecurity domain, founded by seasoned industry veterans and well-funded. We are building the first asset risk management platform that provides visibility, control, and mitigation across zero trust, insider threat, BYOD, IT, OT, and IoT security programs. Our strength lies in a unique product and an exceptional team of talented, dedicated professionals.

**IT & Security Support**:
**Location**: Lisbon; Hybrid office/home.

**About the Job**:
As an **IT & Security Support** professional, you’ll be the first line of support for our users, helping to maintain and improve our IT infrastructure while gaining hands-on experience with a wide range of technologies including **Microsoft 365, Azure, and networking systems**.

You’ll work closely with experienced IT & Security professionals, contributing to our operations, and grow your skills in a collaborative environment.

**Key Responsibilities**:

- Diagnose and resolve issues on PCs and platforms (troubleshooting)
- Provide technical and security guidance and training to colleagues
- Recommend configuration or software changes to improve performance, user experience, and security
- Manage user accounts in Microsoft Active Directory and Microsoft Security Stack
- Detect and report malware or virus-related issues to the security team and assist in mitigating those issues
- Ensure IT systems’ security and compliance
- Assist and respond to technical user inquiries, coordinating incident resolution
- Support the local software development team and testing lab

**Required Skills & Experience**:

- Academic degree or professional course in Computer Science, Information Technology, or a related field
- Up to 2 years of experience in IT support or related roles
- Solid knowledge of Microsoft technologies (Windows operating system, Azure, and Office 365)
- Experience with Microsoft Active Directory and Entra
- Basic knowledge of PC and peripheral troubleshooting
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Excellent communication, organizational, and teamwork skills
- Strong verbal and written communication skills (fluent English)

**Nice to Have**:

- Experience implementing, managing, and maintaining IT infrastructure
- Experience in IT policy, process, and compliance management
- Familiarity with governance frameworks such as ITIL or ISO 27001
- Knowledge of AI coding tools (e.g., MS CoPilot, GitHub, Claude Code)

**Sepio is an equal opportunity employer**:
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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