German - €3000 Startbonus - Top Video App Support - Porto Office Park (30.10) Alemão - Deutsch

**Project details**:

- Start date: 30.10
- **€3000 Signing Bonus**(paid in 12 monthly instalments during the first year)
- **Work in the office in Porto**(Porto Office Park)
- Online recruitment & hiring process
- **We’re looking for German Speakers enjoy technology, know social media, and are curious about new apps and gadgets.**

You’ll be providing support for a **global tech leader behind one of the world’s top AI-powered short video platforms and content services.**

If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you

**Your responsabilities**:

- **Give clear info about gadgets**— how they work, what they do, and what they’re compatible with
- **Follow step-by-step guides to solve issues** like device errors, connection problems, or setup help — or pass them on if needed
- **Help with questions**about delivery, order updates, returns, or exchanges
- **Stay on track**with response time and quality goals
- **Join regular training**and feedback sessions to keep improving

**Our expectations**:

- Your **German** skills, both written and spoken, **are strong**- **minimum level C2**:

- **English** at minimum B2 level
- **You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.**:

- Great at solving problems and handling more complex customer issues.

**Main duties**:

- Start date: 30.10
- **Full-time employment contract**(according to Portuguese law)
- Private health insurance from day 1
- **Online recruitment & hiring process**:

- **Working schedule**:
**-**Current shifts: Monday to Sunday, 08:00-17:00 or 09:00-18:00 (5 days/week with 2 rotating days off).
- An evening shift (13:00-22:00) may be added later.

**Competetive salary and remuneration system**:

- **Base salary**:1100€ gross / month
- base salary
- **2 extra salaries per year**:

- **Meal allowance**:€7.23 net/day (approx. €145/month) via meal card
- **Transport allowance**:€20/month
- **€3000 Signing Bonus** (paid in 12 monthly instalments during the first year)

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Art der Stelle: Vollzeit

Gehalt: ab 1.100,00€ pro Monat

Bewerbungsfrage(n):

- Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
- Wann ist für Sie der nächstmögliche Starttermin?
- Haben Sie schon einmal bei Concentrix/Webhelp gearbeitet oder waren Sie im Einstellungsprozess? Wenn ja, hinterlassen Sie bitte hier einen Kommentar:

- Dürfen Sie legal in Portugal arbeiten? Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:

- Do you speak communicative English (min B2)?
- Are you ready to work in our Office in Porto Office Park?

Ausbildung:

- High school or equivalent (Erforderlich)

Sprache:

- Deutsch min C2 (Erforderlich)
- Englisch min B2 (Wünschenswert)