Shared Services HR Manager

**The Position**:
We are seeking an experienced and people-focused Team Manager to manage a multilingual HR Employee Services team in Lisbon. Into this role you will be responsible for overseeing daily operations, ensuring high-quality service delivery, monitoring team performance, and driving continuous improvement in alignment with global HR processes and standards.

**Responsibilities**:

- Lead, coach, and develop a team of HR service specialists responsible for handling general HR inquiries through the HR case management system.
- Monitor day-to-day operations to ensure consistent, high-quality services are delivered in line with established policies, service levels and regulatory requirements.
- Ensure effective workload distribution and resource planning to support consistent service delivery and maintain alignment with internal service expectations and operational priorities.
- Act as the first point of escalation for complex or sensitive employee queries.
- Identify inefficiencies in HR service delivery, propose solutions, and support the implementation of process enhancements and automation initiatives.
- Collaborate with global stakeholders, cross-functional teams, and managers to align support processes, policies, and HR tools, while contributing to the achievement of HR objectives.
- Facilitate team onboarding, training, and skill development to ensure knowledge consistency and continuous growth.
- Track and analyze HR service metrics to inform operational decisions, support continuous improvement, and ensure alignment with business objectives and internal service standards.

**Required Education, Experience, and Skills**
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 3-5 years of experience in HR operations or HR shared services, with at least 2 years in a leadership or supervisory role.
- Experience working in a multinational environment, supporting multiple countries.
- Solid understanding of HR processes and systems; experience with ServiceNow, Workday, or similar platforms preferred.
- Strong interpersonal and coaching skills with a hands-on, solution-oriented and customer service mindset.
- Ability to work in a fast-paced, multinational environment and manage multiple priorities.
- Ability to handle sensitive information with discretion and professionalism.
- Fluent in English; additional European languages is a plus.

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

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**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Annualized Salary Range (Canada)**

**Please Note: Pay ranges are specific to local market and therefore vary from country to country.**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R533954