Technical Optimisation

Há 2 dias

Lisboa, Portugal RateHawk Tempo inteiro

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

**This is a remote vacancy.**

**Responsibilities**:

- Assist with **API integrations and troubleshooting**, ensuring smooth technical connections between ETG and switch platforms such as SynXis and Derbysoft.
- **Optimise switch platforms** by identifying areas for improvement in integration and performance.
- **Collaborate with internal stakeholders**, including the Chains team and Connectivity teams, to improve traffic and enhance the effectiveness of direct supply connections.
- **Understand and manage feed configurations,** ensuring that all connections are correctly set up and functioning as intended.
- **Monitor performance metrics** related to connectivity, providing regular reports and insights to senior leadership.
- **Support the Chains team** in optimising L2B (Look-to-Book) ratios, identifying areas where connections can be improved for better conversion.
- **Troubleshoot connectivity issues** and provide technical support to internal teams and partners to resolve API-related challenges.
- **Maintain documentation related to feed management**, troubleshooting steps, and best practices to support efficient processes.

**Requirements**:

- **Relevant Experience.**Minimum of 2 years of successful experience in API integrations and troubleshooting within a wholesaler/OTA environment.
- **Analytical skills.**Demonstrated experience in market analysis and strategy development, used to data-driven decision-making, metrics-driven and good with numbers.
- **Technical skills.** Basic understanding of switch platforms such as SynXis, Derbysoft, and other connectivity solutions.
- Detail-oriented mindset, ensuring accuracy in feed management and optimisation.
- **Personal skills**. Good communication skills to collaborate effectively with internal stakeholders and external partners.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- **Language knowledge.** Fluent in English.
- Knowledge of travel distribution systems, direct supply connectivity, or channel management is a plus.

**Benefits**
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation.

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