Enterprise Customer Success Manager

Intento builds a Machine Translation and multilingual Generative AI platform for global businesses. We deliver immediate, tailored, and personalized language experience in all the software systems your customers and teammates already use, supporting over 650 languages.

**About the role**:

- Enterprise Customer Success Manager is responsible for the portfolio of Intento’s top tier Enterprise clients. Enterprise CSM serves as the primary point of contact, strategic advisor, and the customer’s champion within Intento, ensuring the platform adoption and value realization._

**Responsibilities**:

- Develop and maintain excellent customer relationships with our enterprise clients.
- Partner with customers to establish desired business outcomes, milestones, timelines, and success metrics
- Manage a portfolio of customer accounts, ensuring product adoption, revenue retention, and high renewal rate
- Provide strategic and product advice to clients, deliver regular client reviews to evaluate progress against goals,
- Build and maintain current functional and technical knowledge of the Intento platform and services, provide consultations to customer engaging experts from other Intento teams as required
- Track customer usage pro-actively using Intento business tools and identify trends, potential challenges and issues
- Influence future lifetime value through higher product adoption, expansion via new product offerings, customer satisfaction, and overall customer health scores.
- Escalate customer issues to ensure those are resolved in a timely manner.
- Advocate customer needs and issues cross-departmentally, coordinate with the product management and development teams to identify new features or improvements.

If this sounds like a good fit for you, we'd love to hear from you

**Why Join Us?**

At Intento, we are redefining the future of multilingual AI. Join us and be a part of this groundbreaking journey where innovation meets excellence.
- Collaborate with over 75+ talented individuals working remotely from various parts of the world, bringing diverse perspectives and ideas.
- Be part of a team dedicated to solving significant industrial problems using cutting-edge AI technology.
- Experience transparency in our business strategies, enabling you to understand the big picture and contribute in a meaningful way.
- Balance autonomy and responsibility, empowering you to make decisions and take ownership of your work.
- Benefit from competitive salaries that reflect your skills and expertise.
- We value our employees and strive to create an environment that promotes collaboration, flexibility, and growth.
- Gain firsthand experience deploying solutions to Fortune 500 companies, providing valuable insights into enterprise-level operations.

Join Intento and help drive the future of language technology while making a global impact

**We are looking for**:

- Minimum of 3-5 years of experience in a client-facing role in a SaaS or technology related field, preferably in Customer Success
- Proven track record of working with large scale enterprises or high-value clients.
- Growth mindset, readiness constantly expand technical and business acumen and learn continuously
- Excellent verbal and written communication skills with the ability to manage communication with a wide range of stakeholders
- Exceptional problem-solving and negotiation skills.
- Driven self-starter with a proactive approach and a strong ability to work independently as well as part of a team.

**Preferred**:

- Proven track record in localization industry
- Experience working with AI-powered solutions