Customer Success Executive

Há 5 dias

Lisboa, Portugal Vip District Tempo inteiro

Other
- Full time
- €18,000 - €22,000
- Hybrid (1990-096, Lisboa, Lisboa, Portugal)
- Business Operations PT
- Other
- Full time
- €18,000 - €22,000
- Hybrid (1990-096, Lisboa, Lisboa, Portugal)
- Business Operations PT

**Why join us?**:
At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.

Now proudly part of the Epassi Group - a leading European provider of employee benefits and mobile payments - we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.

**Key Responsibilities**:
1. Merchant and Offer Operations:

- Assist in the onboarding, updating, and maintenance of digital offers and partner campaigns inside our platform.
- Monitor expirations, test and manage merchants, promotions, and promotional codes, and ensure correct content visibility for end-users.
- Support vendors onboarding and training, handle claim resolution, and day-to-day coordination.
- Help manage incentives catalogues and stocks for incentives programs or special campaigns.

2. Campaigns Management:

- Collaborate on writing texts, uploading banners, selecting featured offers, and maintaining editorial consistency.
- Create special campaigns and vertical projects, tailoring content by audience or theme.
- Schedule and configure content rankings and newsletter campaigns using internal tools.

3. Quality Control & UX Testing:

- Ensure accuracy and consistency of platform content across mobile and desktop.
- Moderate user comments and feedback, and run periodic platform tests to improve user journeys.
- Identify areas for improvement based on performance metrics.

4. Competitive Benchmarking:

- Regularly analyze competitors’ offers and pricing strategies.
- Share market insights with commercial teams to inspire new opportunities.

**What are we looking for?**:

- Experience or education in digital marketing, customer success, business operations, or related fields.
- Strong organizational and analytical skills with attention to detail.
- Proficiency with Excel and ability to adapt to new platforms quickly.
- Excellent writing skills.
- Curious mindset, willingness to learn, and a proactive attitude.
- Languages: Portuguese (native/proficient) and English (high level required). Spanish is a plus.

**What do we offer?**:

- **Bonus & incentive structure** based on individual performance.
- **Hybrid work model**: 2 days per week in our office.
- **Meal vouchers** and additional **flex benefits**.
- **Flexible working hours** to support work-life balance.
- **Ongoing training & career development plans** to help you grow within the company.
- **Language classes** and opportunities for continuous learning.
- **Well-being initiatives and team activities** to foster engagement and collaboration.

If you are passionate about **operations, customer relationships, and driving business success**, we'd love to hear from you
- Other
- Full time
- €18,000 - €22,000
- Hybrid (1990-096, Lisboa, Lisboa, Portugal)
- Business Operations PT

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